Senior Institutional Onboarding & Client Experience Lead

Blockchain Academics; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Anchorage Digital is seeking a Member of Client Experience to deliver white glove onboarding and ongoing account management for institutional clients across our platform. You will respond to inquiries promptly, manage transactions with risk awareness, and become intimately familiar with client operations.

You will coordinate with multiple teams and help refine processes with your Client Operations colleagues, ensuring a smooth, secure experience while protecting our infrastructure and culture.

Job description

Anchorage Digital is seeking a Member of Client Experience to deliver white glove onboarding and ongoing account management for institutional clients across our platform. You will respond to inquiries promptly, manage transactions with risk awareness, and become intimately familiar with client operations.

You will coordinate with multiple teams and help refine processes with your Client Operations colleagues, ensuring a smooth, secure experience while protecting our infrastructure and culture.