Inside Sales Specialist

Murata Machinery Singapore Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Murata Machinery Singapore Pte Ltd is seeking a dynamic Sales Support professional to manage customer enquiries via WhatsApp, phone, and email, coordinating with internal teams to clarify requirements. You will prepare accurate service, technical and spare parts quotations, including pricing and lead times, and monitor orders through to fulfillment.

The role involves coordinating with Sales Engineering, Field Service and Internal Sales to ensure smooth delivery, tracking spare parts and

Qualifications

• Diploma in Mechanical Engineering, Mechatronics or related engineering discipline is required.
• Experience in preparing quotations and coordinating service schedules is preferred.
• Must be organized, detail-oriented, and able to manage multiple quotations and follow-ups.
• Ability to work independently and as part of a fast-paced team is essential.
• Strong administrative, coordination and follow-up skills are required.

Responsibilities

• Manage customer enquiries via WhatsApp, telephone and email and coordinate with internal teams to clarify requirements.
• Prepare and issue accurate service, technical and spare parts quotations including pricing and lead times.
• Monitor and follow up on Purchase Orders, quotations and order fulfillment activities.
• Coordinate with Sales Engineering, Field Service and Internal Sales Coordination Teams for smooth service delivery.
• Monitor spare parts availability and delivery schedules to support customers and urgent machine recovery.
• Follow up on service reports, delivery order acknowledgements and other sales documentation.
• Maintain accurate records of enquiries, quotations, orders and delivery schedules.
• Provide ad-hoc administrative support to Senior Sales Coordinator as required.
• Develop technical product knowledge and sales expertise with potential progression into Sales Engineer role.

Skills

Customer enquiries handling

Quotation coordination

Internal coordination

Multitasking

Sales support

Communication with customers

Education

Diploma in Mechanical Engineering

Diploma in Mechatronics

Tools

Microsoft Office (Excel/Word/Outlook)

Job description

Roles and Responsibilities

• Manage customer enquiries through WhatsApp, telephone and email, and coordinate with the relevant internal teams to clarify requirements.
• Prepare and issue accurate service, technical and spare parts quotations, including pricing and lead times.
• Monitor and follow up on Purchase Orders, outstanding quotations, and order fulfilment activities.
• Coordinate with the Sales Engineering, Field Service and Internal Sales Coordination Teams to ensure smooth service delivery.
• Monitor spare parts availability and delivery schedules to support customer and urgent machine recovery requirements.
• Follow upon service reports, delivery order acknowledgements and other relevant sales documentation.
• Maintain accurate records of enquiries, quotations, orders and delivery schedules.
• Providead-hoc administrative and operational support to the Senior Sales Coordinator as required.
• The successful candidate will progressively develop technical product knowledge and sales expertise, with potential career progression into a Sales Engineer role.

Requirements

• Minimum Diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related engineering discipline.
• Keen interest in developing a long-term career in technical sales or engineering sales.
• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Prior experience in preparing quotations, coordinating service schedules, and managing customer enquiries is preferred.
• Organised, detail-oriented and able to manage multiple quotations andfollow-up activities.
• Able to work independently while also contributing effectively as part of a team in a fast-paced environment.
• Strong administrative, coordination and follow-up skills.
• Relevant experience of sales support, spare parts coordination, or semiconductor industry is an advantage.
• Comfortable communicating with customers and internal stakeholders through email, telephone and messaging platforms.