Support Engineer

Singtel Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Singtel Group is looking for a Support Engineer based in Singapore to provide critical support for infrastructure and platform services. You will identify best practices, deploy and manage various cloud environments, and ensure system performance and reliability. The ideal candidate has a diploma or degree in IT with 1–2 years of hands-on experience in IT infrastructure operations. This role offers the chance to work with advanced technologies in a dynamic environment.

Qualifications

• Minimum 1–2 years of hands‑on experience in IT infrastructure operations preferred.
• Strong hands‑on experience with virtualisation and cloud technologies.
• Strong background in incident management and troubleshooting complex issues.

Responsibilities

• Identify and apply Infrastructure and Platform operational best practices.
• Deploy and manage Public Cloud, Private Cloud, and On-premises systems.
• Monitor Infrastructure performance and implement corrective actions.

Skills

IT infrastructure operations

System and network infrastructure administration

Incident management

Virtualisation

Cloud technologies

Capacity planning for infrastructure

Education

Diploma or bachelor's degree in Computer Science or related

Job description

The role of Support Engineer is to provide support to the infrastructure and platform services defined by the respective customers/projects by Service Levels.

Make an impact by:

• Identify and apply appropriate Infrastructure and Platform operational best practices.
• Deploy, manage, and operate Public Cloud, Private Cloud, On‑premises system and Hybrid Cloud environments.
• implement automation, where appropriate, to streamline provisioning, de‑provisioning, and system management processes.
• Proactively monitor and measure Infrastructure performance and availability and implement corrective actions to improve reliability and efficiency.
• Manage infrastructure and Platform changes through formal change request processes and provide status updates to relevant stakeholders.
• Document and maintain infrastructure configurations and provide regular operational reports to relevant parties.
• Respond promptly to incidents, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents, with timely status updates.
• Support service continuity measures, including backup and restore procedures and disaster recovery planning, to ensure continuous business operations.
• Adhere to security standards and best practices to prevent security breaches and reduce Infrastructure vulnerabilities; support security audits and implement required corrective or preventive actions.
• Provide 24×7 standby support, as required.

Skills for Success:

• Diploma/ bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Minimum 1–2 years of hands‑on experience in IT infrastructure operations is preferred. However, candidates with strong knowledge will be considered.
• Strong hands‑on experience with virtualisation and private cloud/Public technologies.
• Demonstrated experience administering system and network infrastructure.
• Practical experience with monitoring, performance management, and capacity planning for infrastructure.
• Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.