Infrastructure Support Engineer (SG)

NTC Integration Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

NTC Integration Pte Ltd in Singapore is seeking an Infrastructure Support Engineer to perform routine operations and maintain infrastructure, monitor performance, and follow defined procedures. The role requires on-call standby with varied shifts including nights, weekends, and holidays, working in a team, and communicating effectively.

You will handle incident management, device configuration, and documentation, participate in upgrades and service improvements, and ensure high service levels.

Qualifications

• Diploma/Degree in CS or IT or 2-3 years' server/storage/backup experience.
• Experience administering Microsoft Server, SQL Server, and Reporting Server.
• Experience with virtualization (VMware/Hyper-V).
• Experience with AD, RDS, and system troubleshooting.
• Experience with Microsoft 365 and email troubleshooting.
• Experience with EUC and troubleshooting.
• Experience with networking, perimeter security, WAN.
• Cyber security focus: vulnerabilities, monitoring, updates.

Responsibilities

• Perform routine checks on infrastructure operations per IT standards.
• Monitor daily infrastructure traffic and performance.
• Configure infrastructure and related environments.
• Maintain documentation of procedures and tests.
• Act as first point of contact for incidents.
• Escalate unresolved incidents and track resolutions.
• Assist with upgrades and deployment of new infrastructure.
• Suggest improvements to procedures and controls.

Skills

Communication skills

Team collaboration

Customer service

Problem solving

Adaptability

Education

Diploma/Degree in Computer Science or IT

Tools

Microsoft Server

SQL Server

VMware / Hyper-V

Active Directory

Microsoft 365

Networking & Security

Job description

About the role

The Infrastructure Support Engineer performs routine infrastructure operations and maintenance activities. He/She assists with monitoring infrastructure performance. He checks for problems in existing systems and modifies work processes by following defined procedures, processes and quality standards. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays. He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant software platforms on which the database is deployed. The Infrastructure Support Engineer is able to solve issues quickly and effectively as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He is able to communicate effectively and displays high service level standards.

Key responsibilities

Oversee infrastructure operations:

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures

• Assist with monitoring daily infrastructure traffic and performance

• Configure infrastructure and related computing environments such as computer hardware, systems software, applications software

• Maintain documentation of maintenance and optimisation procedures and tests

• Perform minor infrastructure repairs in accordance with design or installation specifications

Maintain infrastructure performance:

• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates

• Coordinate the deployment of new and/or upgraded infrastructure

Resolve infrastructure-related problems and issues:

• Act as the first point of contact for infrastructure-related incidents

• Assist with problem identification and resolution

• Escalate unresolved infrastructure-related incidents for resolution

• Documents incidents and track resolution in management systems

• Document solutions to common infrastructure-related incidents

Oversee service level agreements and service improvements:

• Assist in developing service-level objectives and targets

• Maintain logs of service level performance metrics

• Suggest improvements for procedures and controls to enhance performance and client satisfaction

• Identify recurring incidents and potential issues for senior management

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Computer Science or IT, or at least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment

• Experience in administration of Microsoft Server, SQL Server, Reporting Server

• Experience in administration of Virtualization environment (VMware and Microsoft Hyper-V)

• Experience in administration of AD, RDS and System Troubleshooting

• Experience in administration of Email System (Microsoft 365) and Troubleshooting

• Experience in administration of End User Computing (EUC) and Troubleshooting

• Experience in administration of networking / perimeter network security / WAN connectivity

• Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.

• A team player with determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.