IT INFRASTRUCTURE ENGINEER

Upper Spring Consulting; Singapore; On-site; SGD 42,000 - 76,000; Full time

Job summary

Upper Spring Consulting is seeking a self-motivated IT Infrastructure Engineer to join our client's team with experience in network, firewall security, systems, or cyber monitoring. You’ll translate requirements into robust infrastructure, support operations, and ensure service continuity in a fast-paced environment.

You will collaborate with cross-functional teams, implement standard configurations, perform troubleshooting, and document workflows.

Qualifications

• Diploma or Bachelor’s degree in IT-related fields as listed.
• Experience in system engineering and IT support is a plus.
• Entry-level candidates are welcome.
• Ability to prioritise tasks and deliver on time.
• Customer-centric with strong communication and presentation skills.
• Knowledge of networking and engineering disciplines is beneficial.
• Able to work in a 24x7 rotating shift environment.

Responsibilities

• Coordinate system development tasks including design, integration and testing.
• Install and configure hardware and software, and support activities.
• Monitor system performance and ensure operational integrity.
• Oversee transitions into production with testing and validation.
• Develop documents for system specifications and technical requirements.
• Maintain programmatic and technical documentation.
• Communicate with customers and manage incident triage and troubleshooting.
• Document system configuration and upkeep.
• Investigate product problems across software, firmware, hardware and docs.
• Oversee hardware, import, performance, monitoring, backups and upgrades.

Skills

Networking skills

System engineering

IT support

Communication skills

Team-building

Troubleshooting

Documentation

Education

Diploma or Bachelor's Degree in Multimedia & Information Technology

Infocomm Security Management

Computer Engineering

Job description

We are assisting our client, an established, leading information technology and consulting solutions provider, in finding a self-motivated, customer-centric IT Infrastructure Engineer with relevant experience in Network, Firewall Security, Systems, or Cyber Monitoring to join their team.

Responsibilities

• Coordinate system development tasks to include design, integration and testing
• Installation and configuration of hardware and software, implementation, warranty, and support activities
• Monitor the performance of systems and continually assess all stages of operations to ensure structural integrity and that a problem is solved
• Oversees all transitions into production by testing, analysis, and retesting for glitch detection and other issues
• Develop and complete actions in system specifications, technical and logistical requirements and other disciplines
• Create and maintain programmatic and technical documentation
• Strong customer advocate, building trust and relationships with customers
• Manage and document system configuration
• Act as the first line of communication for reported issues, and conduct initial triage and troubleshooting
• Investigating and verifying reported product problems in software, firmware, hardware and documentation
• Responsible for overseeing the hardware, import, performance, monitoring, backups, and software upgrades

Requirements

• Diploma or Bachelor’s Degree in Multimedia & Information Technology, Infocomm Security Management, Computer Engineering qualifications.
• Prior experience in system engineering and IT support will be an added advantage
• Entry-level is also welcome
• Able to prioritise activities and deliver projects on time and within budget
• Customer-centric and able to work independently
• Strong communication & presentation skills
• Possess networking skills and knowledge
• Understanding engineering disciplines such as mechanical, electrical and computer engineering is a huge bonus
• Ability to understand complex system development methods and system testing practices
• Strong team-building skills
• Detail-oriented individual who enjoys the challenge of technical troubleshooting
• Able to perform a 12-hour shift in a 24*7 rotating shift-based duty environment for one week in a month