Infrastructure Engineer

USER EXPERIENCE RESEARCHERS PTE. LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

USER EXPERIENCE RESEARCHERS PTE. LTD. invites an IT Infrastructure Engineer to design, implement, operate, and maintain secure, scalable ICT infrastructure that underpins our digital services.

The role also provides end-user technical support to help staff use IT systems, devices, and enterprise services effectively. You will work across server, cloud, network, and endpoint platforms, monitor health and performance, and drive upgrades, disaster recovery planning, and automation while ensuring

Qualifications

• Bachelor-level degree in computer science, engineering, or IT.
• Certifications in AWS, Azure, CCNA or ITIL v3 Foundation are advantageous.
• Experience designing, deploying and managing enterprise ICT infrastructure for Cloud services (AWS, etc.).
• Strong knowledge of LAN/WAN and related technologies, with focus on infrastructure security.
• Ability to work independently with multi-tasking and leadership qualities.
• Vendor and contract management experience.
• Strong written and oral communication with stakeholders.
• Team player with good organization and people skills.

Responsibilities

• Design, implement, administer, and support server, cloud, network, endpoint, and platform infrastructure.
• Monitor health, availability, capacity, and performance to ensure reliable service delivery.
• Perform upgrades, patching, backups, disaster recovery, and lifecycle management.
• Implement automation and improvements to enhance efficiency and reliability.
• Ensure compliance with Government ICT security policies and governance requirements.
• Provide Level 1/2 end-user support and incident coordination; document procedures.
• Collaborate with vendors and service providers to deliver ICT services.

Skills

Leadership

Communication

Multi-tasking

Independent work

Vendor management

Team player

Problem solving

Education

Degree or Diploma in Computer Science / Computer Engineering / Information Technology

AWS / Azure / CCNA / ITIL v3 Foundation certification (advantage)

Tools

AWS

Azure

CCNA

ITIL v3 Foundation

Network security

Job description

The IT Infrastructure Engineer is responsible for designing, implementing, operating, and maintaining secure, reliable, and scalable ICT infrastructure that supports the organization's business and digital services. In addition, the engineer provides end user technical support to ensure users can effectively utilize IT systems, devices, and enterprise services.

Key Responsibilities:

Infrastructure Support

• Design, implement, administer, and support server, cloud, network, endpoint, and platform infrastructure.
• Monitor infrastructure health, availability, capacity, and performance to ensure reliable service delivery.
• Perform system upgrades, patch management, backup, disaster recovery, and infrastructure lifecycle management.
• Implement infrastructure automation and operational improvements to enhance efficiency and reliability.
• Ensure compliance with Government ICT security policies, standards, and governance requirements.
• Support infrastructure projects, cloud migration, technology refresh, and system implementation initiatives.

End User Support

• Provide Level 1 and Level 2 technical support for end-user computing devices, operating systems, productivity applications, collaboration tools, printers, and peripherals.
• Troubleshoot and resolve hardware, software, network connectivity, and access-related issues within agreed service levels.
• Support onboarding and offboarding activities, including workstation provisioning, software installation, account setup, and access configuration.
• Assist users with enterprise collaboration platforms, email, remote access, and workplace technology services.
• Escalate complex incidents to specialized support teams or vendors where appropriate and coordinate issue resolution.
• Maintain accurate documentation of incidents, service requests, technical procedures, and knowledge articles.
• Support IT service continuity by participating in after-hours support, maintenance windows, or incident response when required.

Stakeholder & Service Management

• Work closely with business users, project teams, vendors, and service providers to deliver quality ICT services.
• Provide technical advice and user guidance to improve IT adoption and user experience.
• Identify recurring issues and recommend preventive measures and service improvements.

Required Skills & Experience:

• Degree or Diploma in Computer Science, Computer Engineering, Information Technology or equivalent.
• Professional certifications in AWS, Azure, CCNA or ITIL v3 Foundation would be advantageous.
• Relevant working experience in designing, deploying and managing enterprise level ICT infrastructure for Cloud services (AWS etc.)
• Good technical knowledge of network technologies (LAN, WAN, SDN, etc) as primary practice area, with knowledge in supporting technologies such as infrastructure security.
• Proactive and dedicated individual with good leadership and multi-tasking capabilities as well as the ability to work independently without the need for close supervision.
• Experienced in contract and vendor management.
• Good communication skills, both oral and written, with the ability to pitch ideas and communicate effectively with stakeholders.
• Team player with strong organization and people handling skills.