Information Technology Program Manager (1 year contract)

Starbucks Singapore; Singapore; On-site; SGD 110,000 - 190,000; Full time

Job summary

Maxim’s Group in Singapore is seeking an experienced IT Programme/Project Manager to lead the IT aspects of a major organisational transformation. You will orchestrate separation, access control, new infrastructure and migration of key applications across ERP, Data/BI, POS and Infrastructure, spanning multiple markets.

You will own integrated planning, coordination, tracking and escalation to Day 1 readiness and TSA exit, balancing budget and timelines while ensuring governance approvals and

Qualifications

• Must have project management experience on medium- to large IT programmes.
• Experience coordinating ERP, data/BI, POS or infrastructure projects across multiple markets.
• Strong stakeholder management across companies and technical teams.
• Familiarity with cutover, hypercare, TSA exit or separation programmes.
• Merger/acquisition or joint venture experience is a plus.

Responsibilities

• Programme planning: Maintain an integrated plan covering deliverables, milestones and critical activities for Day 1 readiness and TSA exit.
• Coordination and follow-up: Clarify responsibilities, assign action owners and deadlines, and follow through to closure across companies and markets.
• Risks, issues and decisions: Track risks and pending decisions, drive blocker resolution with workstream leads, escalating unresolved matters.
• Dependencies: Track shared technical and operational dependencies and coordinate resolution across workstreams.
• Scope, timeline and budget: Monitor deviations and escalation impact, recovery actions and support needs to management for timely decisions.
• Transition readiness: Track testing, cutover, contingency plans, hypercare, decommissioning and TSA exit readiness, including required sign-offs.
• Governance and reporting: Provide consolidated progress updates, highlight decisions and support required, and follow up against agreed response dates.
• Knowledge transfer: Documentation, support arrangements and handover acceptance.

Skills

IT programme management

Multi-workstream coordination

Stakeholder management

Risk & issue management

Tools

MS Project

Job description

We are looking for a hands‑on, detail‑oriented and experienced IT Programme/Project Manager to lead the IT side of a major organisational transformation. One of our brands is moving between two companies, and every part of IT moves with it: separation, access control, new infrastructure and the transfer of key applications across ERP, Data/BI, POS and Infrastructure, spanning different companies and market teams.

As our IT Programme Manager, you will turn that complexity into one clear, integrated plan and steer it to Day 1 readiness and Transition Services Agreement (TSA) exit. You will own integrated planning, coordination, tracking and escalation: managing budget, communication and stakeholders, following actions through to closure, escalating risks early, and helping teams collaborate across entities, functions and domains. Workstream leads deliver the technical work, and business and governance owners provide approvals and sign-offs, so you can stay focused on keeping everyone aligned and moving.

If you thrive on bringing order to complexity and seeing a high‑stakes programme through to the finish, this is your opportunity to make a visible impact.

Responsibilities and essential job functions include but are not limited to the following:

• Programme planning: Maintain an integrated plan covering deliverables, milestones and critical activities for Day 1 readiness and TSA exit.
• Coordination and follow‑up: Clarify responsibilities, assign action owners and deadlines, and follow through to closure across companies and markets.
• Risks, issues and decisions: Track risks and pending decisions, drive blocker resolution with workstream leads, and escalating unresolved matters.
• Dependencies: Track shared technical and operational dependencies and coordinate resolution across workstreams.
• Scope, timeline and budget: Monitor deviations and escalation impact, recovery actions and support needs to management for timely decisions.
• Transition readiness: Track testing, cutover, contingency plans, hypercare, decommissioning and TSA exit readiness, including required sign‑offs.
• Governance and reporting: Provide consolidated progress updates, highlight decisions and support required, and follow up against agreed response dates.
• Workstream coverage: Coordinate agreed activities across the areas below.
• ERP: OneERP tenant migration and HK/MO ERP implementation.
• Data/BI: Data platform transition, data migration and handover, and reporting continuity.
• POS: POS transition and related dependencies.
• Infrastructure: Tenant and environment readiness, network, identity and access, and security.
• Other systems: Coordinate tasks and actions required on other systems from Marketing, HR and Finance, to a lesser extent.
• Knowledge transfer: Documentation, support arrangements and handover acceptance.

Maintain an updated integrated plan and tracking logs; provide daily/weekly consolidated status report; record owners and due dates for agreed actions; and promptly escalating critical blockers through the agreed governance process.

The Programme Manager owns integrated planning, coordination, tracking and escalation. Workstream leads own technical delivery, while designated business and governance owners provide approvals and sign‑offs.

Knowledge, Skills and Abilities

• Must-have: Project management experience and skills (planning, communication, reporting and functional management) on medium‑to‑large projects, an IT background in either infrastructure or applications, and multi‑market exposure.
• Proven experience coordinating multi‑workstream IT programmes, such as ERP, data/BI, POS or infrastructure.
• Strong stakeholder management across companies and technical teams, with the ability to escalate effectively and work independently.
• Familiarity with cutover, hypercare, TSA exit or carve‑out/separation programmes.
• Merger and acquisition or joint venture experience will be an advantage.

About Maxim’s Group

Founded in 1956, Maxim’s group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafes, and an institutional catering service. Maxim's group also produces a range of festive products, including the award‑winning Hong Kong mx mooncakes, and is a licensee of Starbucks coffee, Genki Sushi, Ippudo, the Cheesecake Factory and Shake Shack in various territories. Altogether, the group has over 80 brands, 2,000 outlets and 40,000 employees in Asia.

Proud of our heritage and humbled by our success, we are committed to a sustainable and innovative future. To learn more about maxim’s, visit www.maxims.com.hk

We are excited to learn more about you and appreciate the time you've taken to apply for the role. While we review every application carefully, only shortlisted candidates will be contacted due to the volume of applications received.