Business Transformation Program Manager

FASTSTREAM RECRUITMENT PTE. LTD.; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

FASTSTREAM RECRUITMENT PTE. LTD.'s client, a leading international maritime organisation, seeks an experienced Business Transformation Program Manager to steer a substantial, organisation-wide transformation from Singapore.

The role reports to the CEO and translates strategy into a practical roadmap across regions, driving cross-functional change and benefits realisation. As the central programme lead, you will govern and coordinate across business functions and IT, ensuring alignment with the

Qualifications

• Bachelor's degree or equivalent relevant professional experience.
• Substantial experience leading complex, cross-functional business transformation or enterprise-wide programmes, including operating model implementation and business process change.
• Demonstrated ability to translate strategic objectives and consulting recommendations into executable transformation plans and sustainable operational outcomes.
• Strong experience in programme governance, integrated planning, financial oversight, dependency management, benefits measurement and executive reporting.
• Proven ability to influence senior stakeholders and facilitate decisions across multiple business functions and geographical regions without direct reporting authority.
• Practical change management experience covering stakeholder engagement, business readiness, training and adoption.
• Sufficient digital and technology literacy to engage effectively with IT teams on technology capabilities, constraints and programme dependencies. Hands-on platform expertise or technical solution design is not required.
• Experience within an in-house transformation office or consulting environment, with direct accountability for implementation, ideally in a multinational or multi-region operational business.
• Exposure to commercial, finance, customer service or supply chain process transformation would be advantageous.
• An MBA would be beneficial but is not essential.

Responsabilités

• Lead and coordinate a significant, business-wide transformation programme.
• Translate strategic vision and target operating model into a structured, actionable roadmap across functions and regions.
• Oversee governance, cross-functional coordination, business process transformation and change management.
• Ensure integration of business and technology initiatives with measurable operational improvements.
• Provide executive updates on progress, risks, costs and changes to the transformation plan.

Connaissances

Strategic & Business Acumen

Programme Leadership

Stakeholder Management

Change Leadership

Problem Solving

Communication

Cross-functional Collaboration

Executive Reporting

Formation

Bachelor's degree or equivalent

MBA beneficial

Description du poste

Our client, an established international maritime organisation, is seeking an experienced Business Transformation Program Manager to lead and coordinate a significant, business-wide transformation programme.

Reporting directly to the CEO, this role will translate the organisation's strategic vision and target operating model into a structured, actionable transformation roadmap, driving implementation across multiple business functions and regions.

Acting as the central programme lead, you will oversee programme governance, cross-functional coordination, business process transformation, stakeholder alignment and change management, ensuring that business and technology initiatives are effectively integrated and deliver sustainable operational improvements.

This is an opportunity for a commercially minded transformation professional who can operate confidently at senior leadership level while remaining hands‑on in driving programme execution and measurable business outcomes.

Contract Details

• 12-month fixed-term contract.
• Potential extension or conversion to permanent employment, subject to performance, business requirements and organisational needs.
• Singapore-based position with global responsibilities.

Key Responsibilities

1. Programme Mobilisation & Roadmap

• Work with external consultants and business leaders to validate the proposed Target Operating Model (TOM), future‑state processes, expected benefits and underlying assumptions, identifying gaps and key decisions ahead of implementation.
• Translate approved recommendations into a structured, phased transformation roadmap, defining workstreams, milestones, dependencies, business cases, resource requirements and key decision points.
• Align programme priorities and scope with the CEO, business leaders and Director of Digital & IT Transformation, maintaining an integrated view of business and technology initiatives.

2. Programme Governance & Delivery

• Own the integrated programme plan and governance framework, including reporting cadence, decision logs, risk and issue registers, dependency management and escalation processes.
• Coordinate business workstreams and technology project milestones, ensuring alignment and progress while maintaining delivery accountability with the respective business and IT leads.
• Oversee programme‑level budgets and forecasts in partnership with Finance and workstream owners, consolidating financial reporting and escalating any significant variances.
• Prepare executive and steering committee updates covering programme progress, outcomes, key decisions, risks, costs and changes to the overall plan.

3. Operating Model & Business Change

• Facilitate the implementation of changes to organisational roles, decision‑making responsibilities, governance structures, processes, controls and ways of working in line with the approved Target Operating Model.
• Work with accountable process owners to define and approve future‑state processes, operational hand‑offs, performance measures and business requirements.
• Lead the business change programme, including impact assessments, stakeholder engagement, communications, training, implementation readiness and adoption.
• Identify resistance to change, resource constraints and implementation barriers, facilitating decisions with business sponsors and supporting the successful adoption of new ways of working.

4. Digital & Technology Alignment

• Partner with the Director of Digital & IT Transformation to ensure technology initiatives are aligned with business objectives, process design and the overall transformation roadmap.
• Ensure business owners provide timely requirements, policy and process decisions, resource commitments, acceptance criteria and user acceptance testing.
• Coordinate business readiness, training and adoption for technology‑enabled changes, monitoring business and IT dependencies and escalating unresolved issues.
• Work with technology vendors and implementation partners to maintain programme‑level alignment, while technical design, platform decisions and technology project delivery remain under IT ownership.

5. Benefits Realisation & Business Outcomes

• Establish baseline performance measures, agreed benefit targets, accountable owners and benefits realisation plans for each transformation initiative.
• Monitor adoption and realised business benefits in collaboration with Finance and business owners, identify performance gaps and recommend corrective actions.
• Ensure new capabilities and process changes are effectively transitioned to operational owners, with appropriate performance measures and governance in place to sustain the intended benefits.

Education & Experience

• Bachelor's degree or equivalent relevant professional experience.
• Substantial experience leading complex, cross‑functional business transformation or enterprise‑wide programmes, including operating model implementation and business process change.
• Demonstrated ability to translate strategic objectives and consulting recommendations into executable transformation plans and sustainable operational outcomes.
• Strong experience in programme governance, integrated planning, financial oversight, dependency management, benefits measurement and executive reporting.
• Proven ability to influence senior stakeholders and facilitate decisions across multiple business functions and geographical regions without direct reporting authority.
• Practical change management experience covering stakeholder engagement, business readiness, training and adoption.
• Sufficient digital and technology literacy to engage effectively with IT teams on technology capabilities, constraints and programme dependencies. Hands‑on platform expertise or technical solution design is not required.
• Experience within an in‑house transformation office or consulting environment, with direct accountability for implementation, ideally in a multinational or multi‑region operational business.
• Exposure to commercial, finance, customer service or supply chain process transformation would be advantageous.
• An MBA would be beneficial but is not essential.

Skills & Competencies

• Strategic & Business Acumen: Business‑oriented and outcome‑focused, with the ability to translate strategic intent into structured execution plans and measurable results.
• Programme Leadership: Strong planning, organisational and analytical capabilities, with the ability to manage complex workstreams, competing priorities and interdependencies.
• Stakeholder Management: Excellent communication, facilitation and influencing skills, with the confidence to engage senior executives and business leaders across different functions and regions.
• Change Leadership: Ability to navigate organisational change, address resistance constructively and drive adoption of new processes and ways of working.
• Problem‑Solving: Comfortable operating in ambiguous environments, identifying emerging risks and ensuring critical issues and decisions are surfaced early.
• PMP, PRINCE2, Prosci, Lean Six Sigma or equivalent relevant training would be advantageous

Due to the volume of applications, we regret that only shortlisted candidates will be contacted.