Information Technology Operations Manager

Astek Group; Singapore; On-site; SGD 90,000 - 160,000; Full time

Job summary

Astek Group seeks an IT Operations Manager based in Singapore to lead digital workplace operations across Asia, aligning with the central core model and MSP delivery. You will collaborate with regional teams to ensure consistent standards and support follow-the-sun coverage when capacity allows.

Your role involves administering Workspace ONE, Microsoft 365, ABM and Zoom Rooms while driving patching, deployment and lifecycle strategies in a centralised model.

Qualifications

• Workspace ONE / Omnissa administration and endpoint management.
• Microsoft 365 administration and workplace environment management.
• Endpoint management including device enrollment, configuration, compliance and lifecycle management.
• Apple Business Manager (ABM) device management and administration.
• Application patching, software packaging and deployment per core model.
• Zoom Rooms configuration, administration and operational support.

Responsibilities

• Manage day-to-day workplace operations with the MSP, including device enrolment, software packaging and compliance management.
• Oversee device onboarding, offboarding and lifecycle management across Asia.

Skills

Workspace ONE

Microsoft 365

Endpoint Management

Apple Business Manager

Application Patch & Deployment

Zoom Rooms

Job description

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for IT Operations Manager which would be based in Singapore

Overview

The IT Operations Manager is responsible for managing and maintaining digital workplace operations across Asia, ensuring alignment with the central core model. The role involves sharing insights into the current local technology landscape in Asia with the central team and supporting the evolution of the environment in line with the transition to a Managed Service Provider (MSP) delivery model. Operations will primarily support business activities across Asia. Subject to capacity, the role will also contribute to central operations by supporting regional hubs across EMEA and AMER through a follow-the-sun support model.

Key Responsibilities

• Manage day-to-day workplace operations with the MSP, including device enrolment, software packaging and compliance management.
• Oversee device onboarding, offboarding and lifecycle management across Asia.
• Manage and maintain Zoom Rooms and the Asia Apple Business Manager (ABM) environment.
• Perform application patching, deployment and packaging in accordance with the centrally defined core model.
• Support the evolution of the digital workplace environment in line with the transition to the MSP service delivery model.
• Collaborate with the central workplace team and regional stakeholders to ensure consistent implementation and delivery of the core model and standards across Asia.
• Share insights on the existing Asia technology landscape and local requirements with the central technical team.
• Subject to operational capacity, contribute to central operations by supporting service delivery across EMEA and AMER as part of a follow-the-sun support model.

Core Technical Skills

• Workspace ONE / Omnissa: Administration and endpoint management.
• Microsoft 365: Administration and workplace environment management.
• Endpoint Management: Device enrolment, configuration, compliance and lifecycle management.
• Apple Business Manager (ABM): Device management and administration.
• Application Management: Application patching, software packaging, mastering and deployment.
• Zoom Rooms: Configuration, administration and operational support.