Information Technology Infrastructure Manager

TWG Tea Company Pte Ltd; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

TWG Tea Company Pte Ltd in Singapore invites an experienced Head of IT to oversee all IT infrastructure, including on-premise and cloud environments, store-front and back-office systems, and cybersecurity. You will build and lead a skilled team, manage budgets, and work with global brands and management to align IT with business goals.

The role requires a degree/diploma in computer science and 8+ years of relevant experience, including 3 years in management, plus hands-on expertise with Hyper-V,

Qualifications

• Degree or Diploma in Computer Science or a related field, with 8+ years of relevant experience including 3 years in a managerial role.
• Hands-on experience with Hyper-V virtualization, Azure/AWS Cloud, network infrastructure, server rooms and server farms, Microsoft 365, SharePoint, Teams, and related tools.
• Experience managing teams in Retail or F&B environment and handling store openings/renovations; strong communication and problem-solving skills.

Responsibilities

• Oversee IT infrastructure team, managing on-premise and cloud infrastructure, store-front and back-office IT, CCTV, biometrics, IT asset management, cybersecurity, etc.
• Ensure smooth daily IT operations and zero downtime for critical applications and server rooms.
• Build, lead and manage IT professionals, vendors, and outsourced resources; collaborate with other IT teams, regional colleagues, brands, and group management to hit targets.
• Manage IT budget and monitor CAPEX/OPEX spending.
• Propose IT improvements and tools to optimize processes and analytics; establish IT policies and best practices.
• Lead projects integral to management initiatives and visions; drive R&D for workflow and system improvements.
• Support subsidiaries in daily IT operations, store openings, renovations, and POS/ERP/CRM/eCommerce projects.

Skills

Leadership

Strategic IT planning

Vendor management

Communication

Education

Degree or Diploma in Computer Science or related field

Tools

Hyper-V virtualization

Azure Cloud

AWS Cloud

Network infrastructure

Server room administration

Microsoft 365

SharePoint

Teams

OneDrive

Planner

Power Automate

POS/ERP/CRM/eCommerce systems

Job description

Job Summary

This position reports to the Head of IT at the brand headquarters located in Singapore.

Responsibilities:

• Oversee IT infrastructure team, managing all aspect of IT on-premise and cloud infrastructure, Store-front and back-office IT matters, CCTV, Biometrics, IT asset management, Cyber-Security, etc

• Ensure smooth daily IT operations and zero downtime for critical applications and server room

• Build, lead and manage a team of IT professionals, vendors and outsourced resources, while working closely with other IT teams, countries, brands management and group management to achieve targets

• Manage IT budget and monitor CAPEX/OPEX expenses and spendings

• Provide IT best practices and propose and justify necessary improvements & tools to existing process flows, daily work flows and analytical data.

• Formulate and establish IT policies and best practices while complying with group requirements and audits

• Project manage and support management initiatives and visions

• Spearhead and lead R&D projects for continuous improvement on existing workflow, tools and systems.

• Assist and subsidiaries in their daily IT operations, store opening renovations, and POS/ ERP/ CRM/ eCommerce projects

Requirements:

• Degree or Diploma in Computer Science or a related field with at least 8 years of relevant experience, including 3 years in a managerial role.

• Hands-on experience in Hyper-V virtualisation, Azure/AWS Cloud Computing, Network Infrastructure, Server Room and Server Farm administration, Microsoft 365, Sharepoint, Teams, etc

• Must have work experience managing team in Retail and/or F&B industry and understand the dynamic job nature within the industry

• Must have experience in all IT aspects of store opening and renovation projects

• Must have experience in building and administrating M365 eco-systems, namely Exchange, Sharepoint, Teams, One-drive, Planner, Power-Automate, etc

• Must have project implementation experience in one or more of the following systems – POS, ERP, Business Intelligence, eCommerce

• Knowledge or work experience in technical solutioning and development will be advantageous

• Good communications and problem-solving skill

• Team player and be independent in executing work-related jobs.

• Proficient in written and spoken English. Ability to converse in Chinese or French would be advantageous to communicate with stakeholders in the China and French-speaking markets.

• Occasional travelling required