Indoor Sales Executive (e-Commerce Operations) #10421

ANRADUS PTE. LTD.; Singapore; On-site; SGD 2,500 - 4,500; Full time

Job summary

ANRADUS PTE. LTD. in Singapore seeks an Indoor Sales Executive to manage online storefronts, ensure accurate product listings, and drive sales through digital channels.

The role covers end-to-end online sales, B2B prospecting with pet shops and cafes, inventory coordination with warehouses, and data-driven reporting using Excel and AI tools.

You should hold a Diploma in Business, Digital Marketing, IT, or E-Commerce and be proficient with Microsoft 365, Google Workspace, and e-commerce platforms.

Qualifications

• Diploma in Business, Digital Marketing, IT, E-Commerce or related discipline.
• Experience in e-commerce store management or digital sales (B2B is a plus).
• Proficient with MS 365, Google Workspace, Excel, and AI tools.

Responsibilities

• Manage and oversee all online storefronts with accurate pricing, descriptions, images, and specifications.
• Audit digital channels to ensure inventory, pricing, and content accuracy.
• Run end-to-end online sales processes including orders, inquiries, fulfilment, and follow-ups.

Skills

Online store mgmt

Digital sales

Telesales

Customer service

Excel

AI tools

Video calls

Inventory mgmt

MS 365

Education

Diploma in Business

Diploma in Digital Marketing

Diploma in E-Commerce

Tools

Microsoft 365

Google Workspace

Excel

AI-powered tools

Job description

Job Description

• Industry/ Organization Type: Pet Products Distributor/ Supplier
• Position Title: Indoor Sales Executive
• Working Location: Ubi (Near MRT)
• Working Hours: 5 Days; Monday (8:30am – 6pm), Tuesday – Friday (9am – 6pm)
• Salary Package: Basic Salary + Commission + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Manage and oversee all online storefronts, ensuring accurate pricing, product descriptions, images, specifications, and compelling product listings that support sales conversion.
• Conduct regular audits across digital sales channels to maintain accurate inventory information, product availability, pricing, and content.
• Handle the end-to-end online sales process, including order processing, customer enquiries, order fulfilment, and timely follow-up to ensure a smooth customer experience.
• Identify and develop new B2B partnerships with pet shops, pet-friendly cafés, and other commercial establishments through digital prospecting, tele-sales, and video calls.
• Build and maintain strong relationships with business partners through virtual meetings, online communication, follow-ups, and proactive account management.
• Coordinate closely with Warehouse and Delivery teams to monitor inventory levels, manage stock availability, and ensure orders are dispatched according to schedule.
• Maintain accurate sales and inventory records, including weekly out-of-stock reports and monthly Top Customer reports, using Excel and other digital tools.
• Assist in enhancing workflow automation to streamline processes, improve productivity and efficiency of daily sales and e-commerce operations.
• Monitor online sales activities and customer trends, identify opportunities for improvement, and support initiatives that drive digital sales growth and new account acquisition.
• Collaborate closely with internal department to ensure smooth operations.

• Diploma in Business, Digital Marketing, Information Technology, E-Commerce, or a related discipline.
• Prior experience in e-commerce store management, digital sales, telesales or online customer service (B2B is an added advantage).
• Proficient in Microsoft 365, Google Workspace, Excel, and digital tools, with the ability to leverage AI applications such as ChatGPT and AI-powered solutions.
• Strong digital aptitude with a proactive mindset towards process improvement, automation, and the use of technology to enhance work efficiency.
• Comfortable conducting video calls, presenting products, and engaging potential business partners virtually.
• Highly organised and detail-oriented, with strong attention to accuracy in product listings, inventory tracking, order processing, and sales reporting.