Inbound Lead Specialist - Childcare Discovery Calls

aunty; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Aunty, a Singapore childcare company, is hiring for a role that responds quickly to new enquiries from parents, qualifying their needs, and booking discovery calls with our client solutions team. You will not sell or quote prices but will determine service needs and coordinate scheduling.

Use WhatsApp Business and Google Calendar to manage leads, and log all interactions in our CRM for follow-ups and reminders. Mandarin is a strong advantage for this position.

Qualifications

• Excellent spoken and written English; clear, neutral accent
• At least 1 year in inbound sales, appointment setting, or customer service
• Warm, calm phone manner when speaking with parents
• Comfortable with WhatsApp Business, Google Calendar, and a CRM
• Conversational Mandarin is a strong advantage

Responsibilities

• Call and WhatsApp new leads enquiry
• Qualify each lead: service type, due date/start date, location, children, timeline
• Book qualified parents into discovery call slots on our calendar
• Send confirmations and reminders to cut no-shows
• Follow up with leads who don’t respond with a set cadence
• Log every interaction in the CRM with clean, complete notes
• Flag urgent or unusual cases to the team immediately

Skills

Inbound sales

Appointment setting

Customer service

CRM

WhatsApp

Calendar management

Tools

CRM

Google Calendar

WhatsApp Business

Job description

Aunty, a Singapore childcare company, is hiring for a role that responds quickly to new enquiries from parents, qualifying their needs, and booking discovery calls with our client solutions team. You will not sell or quote prices but will determine service needs and coordinate scheduling.

Use WhatsApp Business and Google Calendar to manage leads, and log all interactions in our CRM for follow-ups and reminders. Mandarin is a strong advantage for this position.