Customer Service Lead

aunty; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Aunty, a Singapore childcare company, is hiring for a role that responds quickly to new enquiries from parents, qualifying their needs, and booking discovery calls with our client solutions team. You will not sell or quote prices but will determine service needs and coordinate scheduling.

Use WhatsApp Business and Google Calendar to manage leads, and log all interactions in our CRM for follow-ups and reminders. Mandarin is a strong advantage for this position.

Qualifications

• Excellent spoken and written English; clear, neutral accent
• At least 1 year in inbound sales, appointment setting, or customer service
• Warm, calm phone manner when speaking with parents
• Comfortable with WhatsApp Business, Google Calendar, and a CRM
• Conversational Mandarin is a strong advantage

Responsibilities

• Call and WhatsApp new leads enquiry
• Qualify each lead: service type, due date/start date, location, children, timeline
• Book qualified parents into discovery call slots on our calendar
• Send confirmations and reminders to cut no-shows
• Follow up with leads who don’t respond with a set cadence
• Log every interaction in the CRM with clean, complete notes
• Flag urgent or unusual cases to the team immediately

Skills

Inbound sales

Appointment setting

Customer service

CRM

WhatsApp

Calendar management

Tools

CRM

Google Calendar

WhatsApp Business

Job description

About us

Aunty is a Singapore childcare company. We offer babysitters, regular nannies, and live-in confinement nannies for new mothers. Parents come to us at important moments, like a newborn on the way or a last-minute childcare gap. The first call sets the tone for the whole relationship.

The role

You are the first voice parents hear. You respond quickly to new enquiries, understand what each family needs, and book them into a discovery call with our client solutions team. You don’t sell or quote prices. You qualify the lead and set the appointment.

What you’ll do

• Call and WhatsApp new leads enquiry
• Qualify each lead: service type, due date or start date, location, number of children, timeline
• Book qualified parents into discovery call slots on our calendar
• Send confirmations and reminders to cut no-shows
• Follow up with leads who don’t respond, using a set cadence
• Log every interaction in our CRM with clean, complete notes
• Flag urgent or unusual cases to the team immediately

Must-haves

• Excellent spoken and written English, with a clear, neutral accent that is easy for Singapore parents to understand
• At least 1 year in inbound sales, appointment setting, or customer service calls
• Warm, calm phone manner. You’re speaking with pregnant mothers and busy parents.
• Comfortable with WhatsApp Business, Google Calendar, and a CRM Strong advantage
• Conversational Mandarin