F&B Captain - In-Room Dining

Marina Bay Sands; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

Marina Bay Sands in Singapore seeks an experienced in-room dining supervisor to oversee operations, lead a high-performing team, and ensure exceptional guest service. You will manage guest orders, collaborate with culinary colleagues, and uphold safety standards across the dining area.

The role requires strong leadership, excellent communication, and a passion for delivering memorable experiences in a luxury hotel setting.

Qualifications

• Diploma or degree in hospitality or related field preferred.
• Experience in a similar role within luxury hospitality is desirable.
• Demonstrated leadership and ability to motivate a team.

Responsibilities

• Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery.
• Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment.
• Take charge of guest orders, ensuring accuracy and timely delivery while maintaining quality standards.
• Collaborate with culinary team to keep menus updated and guest-focused.
• Maintain thorough knowledge of the menu, ingredients, and allergens to assist guests.
• Handle guest inquiries, complaints, and special requests professionally.
• Monitor inventory, place orders, and ensure proper storage of food & beverage items.
• Uphold health and safety regulations and maintain a clean work environment.
• Collaborate with housekeeping, butlers and front office for seamless guest experiences.
• Stay updated with industry trends and new techniques in in-room dining.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Problem-solving

Guest service orientation

Flexibility

POS familiarity

Health & safety compliance

Education

Diploma/Degree in hospitality

Tools

POS systems

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

WE TAKE YOU ABOVE BEYOND

Job Responsibilities

• Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery.
• Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment and promoting teamwork.
• Take charge of guest orders, ensuring accuracy, timeliness, and adherence to quality standards.
• Collaborate with the culinary team to ensure menu offerings are up-to-date, appealing, and meet guest preferences.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their dining choices if order takers need your assistant.
• Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
• Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.
• Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.
• Collaborate with other departments, such as housekeeping, butlers and front office, to ensure seamless guest experiences.
• Stay updated with industry trends, new techniques, and emerging technologies in the field of in-room dining.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Experience in a similar role within the hospitality industry, preferably in a luxury hotel or resort setting.

Other Prerequisite

• Leadership skills, with the ability to inspire and motivate a team to deliver exceptional service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Strong organizational and multitasking abilities, with a keen eye for detail and the ability to work under pressure.
• Exceptional problem-solving skills, with the ability to think quickly and find effective solutions in a fast-paced environment.
• A passion for providing outstanding guest service, with a genuine desire to exceed guest expectations.
• Flexibility to work various shifts, including night shift and public holidays, based on business needs.
• Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.
• A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.