CUSTOMER SERVICES SUPERVISOR - SINGAPORE

Gulf Air Group; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Gulf Air in Singapore seeks a CUSTOMER SERVICES SUPERVISOR to oversee GHA staff in Ground Operations. You will coordinate pre-flight checks, passenger and baggage handling, validation of travel documents and revenue documents, and ensure smooth transit passenger flow at the airport.

The role requires strong English communication, a minimum of 3 years in airline-related work, and close liaison with baggage services, ramp, and station management to deliver courteous service and efficient

Qualifications

• High school education with good command of English language.
• Minimum 3 years airline related experience.

Responsibilities

• Coordinate the GHA staff and ensure the efficient pre-flight check, passenger/baggage check-in, validating travel documents, handling revenue documents.
• Ensure efficient and adequate handling of transit passengers per company procedures.
• Provide assistance to passenger at baggage reclaim area and liaise with ramp for baggage delivery.
• Liaise with baggage service and follow up mishandled baggage cases.
• Escort passengers requiring special handling and manage queues and seating issues onboard.
• Ensure timely communication with aircraft dispatcher for passenger related issues and support in managing immigration formalities.

Education

High school education

Job description

GF2115 - CUSTOMER SERVICES SUPERVISOR - SINGAPORE

Company

Gulf Air

Division

Operations

Location

Department

Ground Operations

Closing Date

04-Oct-2026

Main Objective

To oversee & coordinate GHA staff in various customer handling areas at airport.

MAIN DUTIES

Coordinate the GHA staff and ensure the efficient pre-flight check, passenger/baggage check-in, validating travel documents, handling revenue documents etc.

Ensure efficient and adequate handling of transit passengers:

Passengers entitled for STPC are handled as per company procedure/policy.

Meals/refreshments provided to passengers as per company procedure/policy.

Direct passengers to their respective onward flight as necessary.

Ensure attending arrival flights as applicable, escort passengers requiring special handling.

Wheelchairs

Medical cases

Provide assistance to passenger at baggage reclaim area as applicable; liaise with ramp agent for quick delivery of baggage.

Liaise with baggage service (lost and found section); follow up cases of mishandled baggage as applicable

ticipate contact with high yield passengers prior to check-in and extend necessary courtesy as requireD

dertake passenger’s escort and service duties as directed by station management with particular emphasis on passengers requiring special service.

Provide maximum attention/care to passengers on delayed flight and denied boarding passengers.

Ensure accuracy of post flight and timely dispatch of messages.

Assist in transfer loads to achieve OTP & no misconnections.

Assist in managing immigration formalities to gain customers convenience & queue management.

Ensure aircraft documentations presented.

Passengers information list

Assist in handling seating issues onboard aircraft with cabin crew & emphasis on smooth passenger’s settling.

Hand baggage control at boarding point to ensure smooth & safe boarding.

Ensure timely communication with aircraft dispatcher for passengers related issues.

Offloading

Changes

Support in handling long delays resulting consequences of disruptions & misconnections to ensure maximum service recoveries are provided.

EDUCATION & TRAINING

High school education with good command of English language.

EXPERIENCE

Minimum 3 years airline related experience.