#Immediate hiring Desktop engineer( Level 1, Normal work hours)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to be the first point of contact for end users needing IT assistance. You will provide timely desktop support, resolve hardware and software issues, and ensure SLA compliance across multiple locations.

You will handle onsite and remote support, imaging, deployment, asset management, and documentation while adhering to IT policies and security standards. Shift rotations may be required to meet business needs.

Qualifications

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline.
• 1 year of desktop support or IT helpdesk experience.
• Hands-on experience supporting: Windows 10/11; Office 365 is a plus.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Resolve incidents and service requests within SLA timelines.
• Escalate unresolved issues to resolver groups or vendors as needed.
• Perform imaging and re-imaging of devices.
• Support device deployment, replacement and refresh activities.
• Maintain asset inventory and asset management records.
• Update incident and service request records in the ticketing system.
• Create and update standard operating procedures and technical documentation.
• Ensure compliance with IT policies and security standards.
• Respond to Microsoft Windows and Office 365 related issues.
• Support users across multiple sites and locations as required.
• Participate in standby, shift rotations and extended coverage as needed.

Skills

Desktop support

Windows 10/11

Office 365

Troubleshooting

IT helpdesk

Education

ITE/Diploma in IT

Job description

Primary Purpose

The Desktop Support Engineer serves as the first point of contact for end users requiring IT assistance. The role is responsible for providing timely and effective desktop support services, resolving hardware/software issues, and ensuring compliance with IT operational standards and service level agreements (SLAs).

The engineer will support daily IT operations across multiple locations and participate in rotational shift coverage to support business operational requirements.

Key Responsibilities

• Provide onsite and remote desktop support services to end users
• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Requirements

Education & Experience

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline
• Minimum 1 year of experience in desktop support or IT helpdesk environment
• Minimum 1 year of hands‑on experience supporting:

• Microsoft Windows 10/11

  Microsoft Office 365 (added advantage)