Desktop Engineer, L1 Support (3 days work week)

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 20,088 - 31,248; Part time

Job summary

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD is seeking a part-time IT Helpdesk professional to provide frontline support for end users in Singapore. You will troubleshoot desktops, laptops, printers, and peripherals, install and configure Windows OS and business apps, and assist with Active Directory tasks and MS 365 services.

The role involves handling basic networking issues (Wi‑Fi, VPN, LAN) and documenting incidents in the ticketing system while ensuring SLAs are met; prior ITSM experience is

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 1-3 years of experience in IT Helpdesk or Desktop Support.
• Knowledge of Windows 10/11, Microsoft 365, Active Directory, PC hardware and peripherals; basic networking (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ITSM/ticketing tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).

Responsibilities

• Provide Level 1 technical support to end users via phone, email, chat, or onsite.
• Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
• Install, configure, and maintain Windows operating systems and standard business applications.
• Set up and deploy desktops, laptops, monitors, and other IT equipment for new hires.
• Perform basic Active Directory tasks, including password resets and user account management.
• Support Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint).
• Diagnose basic network connectivity issues, including Wi‑Fi, VPN, and LAN connectivity.
• Escalate complex issues to Level 2 support teams when required.
• Maintain accurate documentation of incidents, requests, and resolutions in the IT ticketing system.
• Ensure all support activities meet agreed SLAs.

Skills

Windows 10/11 basics

Microsoft 365

Active Directory

Networking basics

ITSM ticketing tools

End-user support

Education

Diploma or Degree in IT/CS

Tools

ServiceNow

Jira Service Management

Freshservice

Zendesk

Job description

This is a part-time position requiring the successful candidate to work three (3) days per week, based on an agreed schedule with the hiring manager.

Responsibilities

• Provide Level 1 technical support to end users via phone, email, chat, or onsite.
• Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
• Install, configure, and maintain Windows operating systems and standard business applications.
• Set up and deploy desktops, laptops, monitors, and other IT equipment for new hires.
• Perform basic Active Directory tasks, including password resets and user account management.
• Support Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint).
• Diagnose basic network connectivity issues, including Wi‑Fi, VPN, and LAN connectivity.
• Escalate complex technical issues to Level 2 support teams when required.
• Maintain accurate documentation of incidents, requests, and resolutions within the IT ticketing system.
• Ensure all support activities meet agreed Service Level Agreements (SLAs).

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 1-3 years of experience in IT Helpdesk or Desktop Support
• Knowledge of Windows 10/11Microsoft 365 Active Directory PC hardware and peripherals Basic networking (TCP/IP, DNS, DHCP, VPN)
• Familiarity with ITSM/ticketing tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).