Desktop Engineer - 1293

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

JOBSTER PRIVATE LTD. in Singapore is hiring a Desktop Support specialist to handle end-user requests, imaging devices, and asset inventories. The role requires hands-on Windows 10 and Office 365 experience.

Preference is given to candidates with VIP Support or Team Lead exposure. Join a team focused on documenting standards and maintaining incident records to ensure smooth IT operations.

Qualifications

• ITE/Diploma with 1 year desktop support experience.
• Hands-on experience with Microsoft Windows 10 and Microsoft Office 365.
• VIP Support or Team Lead experience preferred.

Responsibilities

• Provide Desktop Support services to end users, including receiving, prioritizing, documenting, and resolving help requests.
• Perform imaging and re-imaging of devices.
• Conduct and maintain asset inventories.
• Escalate issues to 3rd party vendors or resolver groups when required.
• Update and maintain incident records in the system.
• Create and update work instructions as needed.
• Document and maintain standards and procedures.

Skills

Desktop Support

Windows 10

Office 365

VIP Support/Team Lead experience

Education

ITE/Diploma

Job description

Key Responsibilities:

• Provide Desktop Support services to end users, including receiving, prioritizing, documenting, and resolving help requests.

• Perform imaging and re-imaging of devices.

• Conduct and maintain asset inventories.

• Escalate issues to 3rd party vendors or resolver groups when required.

• Update and maintain incident records in the system.

• Create and update work instructions as needed.

• Document and maintain standards and procedures.

Requirements:

• Minimum ITE/Diploma with 1 year of desktop support experience

• At least 1 year of hands-on experience with Microsoft Windows 10 and Microsoft Office 365

• Highlight VIP Support or Team Lead experience if any