ICT Support Assistant Staff

Sunnyhill Ace; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Sunnyhill Ace is seeking a capable Administrative and ICT support assistant for the school's ICT department. The role covers device management, vendor coordination, website editing, media capture, e-broadcasting, inventory control, and AV support, with on-the-job training provided.

The successful candidate will handle daily asset loans, coordinate updates with MDM vendors, publish announcements on Isomer Next, shoot and edit basic media, and ensure accurate digital logging and smooth live

Qualifications

• Diploma or ITE in IT or Media from local polytechnic or equivalent.
• 1 year or more experience in school ICT or basic tech environment.
• Proficient with MS Office, Google Workspace, Gmail, and DSLR camera.
• Familiar with AV equipment and basic streaming/recording setups.
• Attention to detail and ability to publish web content accurately.

Responsibilities

• Provide day-to-day administrative and technical support to the school's ICT department.
• Administer daily technical asset loans (e.g., iPads) via RBS and log entries.
• Liaise with MDM vendors to coordinate software updates and hardware checks.
• Upload and format announcements on the Isomer Next website (editor role).
• Provide media coverage for school events and archive assets securely.
• Upload and schedule internal and external communications, track delivery.
• Conduct routine stock checks and reconcile asset tags and serial numbers.
• Handle AV setups for assemblies and presentations.

Skills

Attention to detail

Organisational skills

Calm under pressure

Education

Diploma or ITE Higher/Nitec in IT or Media

Tools

Microsoft Office

Google Workspace

Gmail

DSLR camera

Job description

Roles & Responsibilities

The successful candidate will provide day-to-day administrative and technical support to the school's ICT department. On-the-job training will be provided. Key duties include:

• IT Device Management: Administer daily technical asset loans (e.g., iPads) via the school’s Resource Booking System (RBS) and log entries via FormSG.
• Vendor Coordination: Liaise with Mobile Device Management (MDM) vendors to coordinate software updates, install learning apps, and conduct physical hardware checks.
• Website Management (Editor Role): Timely upload and format corporate announcements, circulars, and newsletters onto the official school website using the Isomer Next platform. (Note: Content is pre-drafted by publications staff).
• Photography & Videography: Provide full media coverage for school events, execute basic post-production trimming or cropping, and archive digital assets securely.
• e-Broadcast Dissemination: Upload and schedule internal and external school communications, tracking delivery success and escalating anomalies to the ICT Manager.
• Inventory Control: Conduct routine physical stock checks to reconcile asset tags, serial numbers, and equipment conditions against digital logs.
• Audio-Visual Support: Handle ad-hoc technical setups, including wireless microphones, mixers, and HDMI projection platforms for assemblies and presentations.

Job Requirements

• Education: Minimum Diploma holder from a local polytechnic, or an ITE graduate (Higher Nitec / Nitec) in an IT or Media discipline.
• Experience: Ideally possesses 1 year or more of relevant experience in a school or basic ICT-related technical environment.
• Technical Skills: Fully proficient in Microsoft Office applications, Google Workspace, Gmail, and operating a DSLR camera.
• AV Foundations: Basic operational knowledge of audio mixing consoles, sound setups, and digital display feeds.
• Soft Skills: Exceptional attention to detail for web publishing, strong organisational capabilities, and the capacity to work calmly under pressure during live campus milestones.

Working Hours & Schedule

• Mondays to Fridays: 7:00 AM – 4:00 PM (inclusive of a 30-minute lunch break)
• Off Days: Saturdays, Sundays, and gazetted Public Holidays