ICT Engineer (Loyang)

CBRE Asia Pacific; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

CBRE Asia Pacific seeks an ICT Service Delivery Technician to provide on-site support for ICT and engineering services in a data center. Location is Singapore, with a full-time contract. The role covers installation, decommissioning, troubleshooting, and documentation in a critical services setting.

You'll relate to staff and client representatives, assist third-party engineers, and ensure site safety and standard adherence while following defined procedures under supervision.

Qualifications

• Training in a technical discipline with 1–2 years of job-related experience.
• Must meet the physical requirements of this role.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and an inquisitive mindset.

Responsibilities

• Receive, review and complete IT equipment installation, relocation and decommission requests.
• Provide problem-solving support including server reboots and back-ups.
• Escort third-party engineers and ensure site standards compliance.
• Receive, respond and assign break/fix tickets within agreed timeframes.
• Create, review and update on-site documentation and SOPs.
• Receive, assess and complete patching and de-patching requests.
• Develop good working relationships with staff and client representatives.
• Provide fault diagnosis and rectification of network connectivity and IT equipment maintenance.
• Maintain a safe and professional working environment.
• Follow defined procedures to solve straightforward problems.
• Deliver output by following procedures under close supervision.

Skills

Technical discipline training

Communication skills

Organizational skills

Basic math

Microsoft Office proficiency

Education

Apprenticeship or diploma in a technical discipline

Tools

Microsoft Office

Job description

About The Role

As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment.

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

Location: Singapore - Singapore

Contract type: Full-time

Areas of interest: Data Centers

Service line: GWS Segment

What You’ll Do

• Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
• Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.
• Escort third-party engineers and ensure their compliance with the site standards.
• Receive, respond, and assign break and fix tickets within the agreed timeframe or elevate if they cannot be resolved.
• Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.
• Receive, assess, and complete patching and de-patching requests.
• Develop a good working relationship with all members of staff and client representatives.
• Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.
• Ensure a safe and healthy working environment while maintaining a professional image.
• Use existing procedures to solve straightforward problems.
• Impact through clearly defined duties, and methods and tasks are described in detail.
• Deliver own output by following defined procedures / processes under close supervision and guidance.

What You’ll Need:

• Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
• Must meet the physical requirements of this role.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

Service line: GWS Segment