ICT Engineer (EUC) / GOVT

ScienTec Consulting Pte. Ltd.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

ScienTec Consulting Pte. Ltd. is seeking an ICT Engineer (EUC) to support day-to-day ICT operations, workplace technologies, service requests, and vendor coordination within a structured enterprise environment.

The role is based in Jurong East and offered as a Full-Time Contract with potential renewal or conversion. You will manage ICT service requests and incidents, coordinate with vendors, and administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive,

Qualifications

• Diploma or degree in IT or related field.
• Minimum 2 years in IT operations, service management or workplace tech support.
• Hands-on with Microsoft 365 environments and related services.
• Experience with user provisioning, access rights, licences, and devices.

Responsibilities

• Manage ICT service requests, incidents, and operational support.
• Coordinate with vendors on ICT requests and service delivery.
• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune).
• Support onboarding/offboarding, account provisioning, access management, licences, shared mailboxes and distribution lists.
• Coordinate endpoint provisioning, software installation and device replacement.
• Monitor backlog and escalate delays in service delivery.
• Support governance, cybersecurity, audit, risk management and compliance activities.
• Maintain operational documentation, audit trails, and software licence records.
• Assist with incident management, problem management, and service reviews.

Skills

IT operations

Service management

Vendor coordination

Incident management

Documentation

Communication

Stakeholder management

Organisational skills

Education

Diploma or Degree in Information Technology, Computer Science, Information Systems or related discipline

Tools

Microsoft 365

Exchange Online

Teams

SharePoint Online

OneDrive

Entra ID

Intune

Job description

We are looking for an ICT Engineer (EUC) to support the day-to-day ICT operations, workplace technologies, service requests, and vendor coordination within a structured enterprise environment.

Location: Jurong East
Job Type: Full-Time Contract (Subjected to renewal/conversion)

Key Responsibilities

• Manage and track ICT service requests, incidents, and operational support activities,
• Coordinate wit vendors on ICT requests, issues, and service delivery.
• Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
• Support user onboarding, offboarding, account provisioning, access management, licences, shared mailboxes, distribution lists, and security groups.
• Coordinate endpoint provisioning, software installation, device replacement, and workplace technology support.
• Monitor outstanding requests and service backlogs, escalating delays or service delivery issues where required.
• Support ICT governance, cybersecurity, audit, risk management, and compliance activities, including periodic access reviews.
• Maintain accurate operational documentation, audit trails, ICT asset inventories, and software licence records.
• Assist with incident management, problem management, operational reporting, and service review meetings.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 2 years of relevant experience in IT operations, IT administration, service management, infrastructure support, or workplace technology support.
• Hands-on experience supporting Microsoft 365 environments and workplace technologies.
• Experience managing user accounts, access rights, email services, licences, and endpoint-related requests.
• Experience coordinating with vendors and managed service providers.
• Good understanding of IT service management processes, including incident and service request management.
• Strong communication, stakeholder management, problem-solving, and organisational skills.
• Detail-oriented with the ability to maintain accurate operational and compliance documentation.

Advantageous Experience

• Experience working within the Singapore Government ICT environment.
• Familiarity with Whole-of-Government (WOG) ICT processes, governance frameworks, and support models.
• Experience supporting user provisioning, access management, email administration, ICT assets, and workplace technology services.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elaine Wong (Zoe) - R26162114

ScienTec Consulting Pte Ltd - 11C5781