ICT Command Centre Operator: Incident Triage & Response

DXC Technology Inc.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

DXC Technology Inc. is seeking a capable Service Desk Specialist to manage phone and email requests, support the Self-Service ITSM Portal, and triage incidents. You will coordinate with vendors and the L2 team, perform health checks, and assist in reporting and documentation.

The role requires strong incident management skills and the ability to work in a fast-paced, on-site environment in Singapore. The ideal candidate will have a Diploma in IT, experience in an enterprise command centre, and

Qualifications

• Diploma in IT or equivalent is required.
• Experience in an enterprise command centre is a plus.
• Knowledge in incident management is essential.
• Working knowledge of Windows, Unix, networks and applications.
• Experience with ServiceNow or similar ticketing systems.
• Ability to work independently or in a team.
• Willing to work 12-hour shifts, including public holidays and weekends.

Responsibilities

• Answer service desk phone calls and handle user emails.
• Assist users with Self-Service ITSM Portal usage.
• Log and triage incidents; route to vendors for resolution.
• Act as first responder to system alerts and assess impact.
• Coordinate with L2 team and vendors for resolution.
• Perform system health checks and assist in reporting.
• Set up conference calls for major incident resolutions.
• Assist in documentation and ad-hoc projects.
• Support continuous improvement of command centre processes.

Skills

Incident management

Customer service

Team coordination

Calm under pressure

Independent / collaborative

Education

Diploma in Information Technology or Computer Studies

Tools

ServiceNow

Windows support

Unix support

Networking basics

Documentation tools

Job description

DXC Technology Inc. is seeking a capable Service Desk Specialist to manage phone and email requests, support the Self-Service ITSM Portal, and triage incidents. You will coordinate with vendors and the L2 team, perform health checks, and assist in reporting and documentation.

The role requires strong incident management skills and the ability to work in a fast-paced, on-site environment in Singapore. The ideal candidate will have a Diploma in IT, experience in an enterprise command centre, and