ICC-Command Centre Operator (West)

AETOS Holdings Pte Ltd; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

AETOS Holdings Pte Ltd is seeking a vigilant operations support professional in Singapore. The role involves monitoring real-time events, tracking attendance, and managing access control for people and vehicles.

You will respond to alarms, review CCTV analytics and coordinate with the response team. Excellent English communication, proficient Office software skills, and willingness to work rotating 12-hour shifts including weekends or public holidays are essential.

Qualifications

• Must have at least GCE N/ O level.
• Able to speak and write fluent English.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work 12 hours shift including weekends or Public Holidays (depends on roster).
• Relevant training will be provided.

Responsibilities

• Perform monitoring, analysis and escalation of real-time operation events.
• Monitor attendance records of all AETOS employees and provide detailed reports to management.
• Monitor security access control points and basic administration of clearance for persons and vehicles into the system.
• Monitor various alarm alerts, activation of response team and prepare basic reports upon completion of operation.
• Monitor of video analytics CCTV and response in accordance with procedures.
• Perform inbound and outbound calls
• Managing and resolving client’s enquiries
• Any other duties/jobs assigned by supervisor.

Skills

Fluent English

Education

GCE N/O level

Tools

Microsoft Office

Job description

Who We Are

AETOS is a purpose driven organization – securing our future for our families, our communities and our clients. We are anchored on strong fundamentals and values by going fast, going together and going beyond. Our People are our key enablers and we are committed to investing in their personal and professional growth. While security is our core business, we are solving real challenges by leveraging technology and integrated solutions that unify safety, security, facilities management (FM), sustainability and much more.

What Make Us Unique

We stand out by how we value our people – through learning and development. Our organization is built on a culture of ownership, an environment of trust and a commitment to go the extra mile for our clients. We are firm believers that success is never achieved alone but through collaboration, teamwork and a common purpose.

Who We Are Looking For & What Role You Will Play

• Perform monitoring, analysis and escalation of real-time operation events.

• Monitor attendance records of all AETOS employees and provide detailed reports to management.

• Monitor security access control points and basic administration of clearance for persons and vehicles into the system.

• Monitor various alarm alerts, activation of response team and prepare basic reports upon completion of operation.

• Monitor of video analytics CCTV and response in accordance with procedures.

• Perform inbound and outbound calls

• Managing and resolving client’s enquiries

• Any other duties/jobs assigned by supervisor.

What Knowledge & Experience We Require From You

• Candidate must possess at least GCE N/ O level.

• Able to speak and write fluent English.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Able to work 12 hours shift including weekends or Public Holiday (depend on roster).

• Relevant training will be provided.