ICC Operator

AETOS HOLDINGS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

AETOS HOLDINGS PTE. LTD. is seeking an Integrated Command Centre Operator to monitor real-time security events and coordinate responses.

You will oversee CCTV, video analytics, alarms and access control systems, handle calls and escalate incidents following established procedures. The role requires vigilance, English proficiency and comfort with 12-hour shifts, including weekends and public holidays. Training will be provided, with opportunities to develop in technology-enabled security

Qualifications

• Minimum GCE N/0 Level or equivalent.
• Good spoken and written English.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Comfortable working 12-hour shifts, including weekends and Public Holidays.
• Willing to work at Corporation Drive or Ubi.
• 1–2 years of relevant experience in command centre, security operations, CCTV monitoring or call centre operations is an advantage.
• PLRD Security Officer Licence is an advantage.
• Training will be provided.

Responsibilities

• Monitor CCTV, video analytics, security alarms and access control systems.
• Analyse real-time security events and upscale when required.
• Activate and coordinate response teams for security alarms and incidents.
• Monitor employee attendance and provide operational reports to management.
• Manage access clearance records for authorised persons and vehicles.
• Handle inbound and outbound calls and respond to client enquiries.
• Prepare basic incident and operational reports.
• Follow security SOPs, escalation procedures and other operational requirements.
• Perform other duties as assigned by the supervisor.

Skills

MS Office proficiency

English communication

Tools

Microsoft Office

Job description

Integrated Command Centre Operator | AETOS

About AETOS

AETOS is a purpose-driven security organisation dedicated to keeping our families, communities and clients safe. We combine people, technology and integrated security solutions to deliver reliable protection across Singapore.

The Role

We are looking for an Integrated Command Centre Operator to monitor real-time security events and coordinate responses. You will monitor CCTV, video analytics, alarms and access control systems, handle calls and elevate incidents according to established procedures.

Key Responsibilities

• Monitor CCTV, video analytics, security alarms and access control systems.
• Analyse real-time security events and upscale when required.
• Activate and coordinate response teams for security alarms and incidents.
• Monitor employee attendance and provide operational reports to management.
• Manage access clearance records for authorised persons and vehicles.
• Handle inbound and outbound calls and respond to client enquiries.
• Prepare basic incident and operational reports.
• Follow security SOPs, escalation procedures and other operational requirements.
• Perform other duties as assigned by the supervisor.

Requirements

• Minimum GCE N/O Level or equivalent.
• Good spoken and written English.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Comfortable working 12-hour shifts, including weekends and Public Holidays.
• Willing to work at Corporation Drive or Ubi.
• 1–2 years of relevant experience in command centre, security operations, CCTV monitoring or call centre operations is an advantage.
• PLRD Security Officer Licence is an advantage.
• Training will be provided.

Why Join AETOS?

• Gain hands-on experience in Integrated Command Centre and security operations.
• Work with CCTV, video analytics, alarm and access control technology.
• Receive relevant training and development opportunities.
• Build a career in technology-enabled security operations.
• Play a meaningful role in keeping people, properties and communities safe.