IAM Production Support

UARROW PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore is seeking a production support specialist with experience in IAM tools. Key responsibilities include providing operational support for application onboarding and user issues, and developing automation scripts. The ideal candidate should have strong Microsoft Excel skills, a bachelor's degree in computer science, and experience in the banking or financial services industry is preferred. Join a dynamic team ensuring efficient management of IAM processes.

Qualifications

• Experience in a production support role within a large enterprise IAM environment.
• Strong scripting skills, particularly for automation tasks.
• Proficient in Microsoft Excel, essential for data handling.
• Good working knowledge of Access Management lifecycle and process.
• Experience in banking or financial services institutions preferred.

Responsibilities

• Perform production support for application onboarding and matrix updates.
• Support HR Lifecycle and Role Based management to IAM tools.
• Track user issues and ensure closure, document operating procedures.
• Develop scripts to automate work.

Skills

Production support experience

Scripting skills

Microsoft Excel

Knowledge of Access Management lifecycle

Education

Bachelor’s degree in computer science or equivalent

Job description

Responsibilities

• Perform production support which include Application onboarding and application matrix updates to in-house IAM tools within SLA.
• Perform production support for HR Lifecycle and Roled Based management to in-house IAM tools within SLA.
• Support the preparations of data in preparations for production support and Audits.
• Track issue raised by users and follow up until closure.
• Document and maintain operating procedures.
• Develop scripts to automate work.

Qualifications

• Working experience in production support roles in large enterprise IAM environment.
• Scripting skills to develop scripts for automation.
• Strong Microsoft Excel skills and experience is a MUST.
• Good working knowledge of Access Management lifecycle and process.
• Bachelor’s degree in computer science or equivalent.
• Experience in banking or financial services institutions preferred.