I01 - EUC Engineer (010)

FPT Asia Pacific; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

FPT Asia Pacific is seeking a Workspace Technology Engineer to support end-user workspace technologies across the organisation. You will maintain and enhance endpoint management using JAMF and SCCM, while contributing to day-to-day operations and continuous improvement.

Key responsibilities include provisioning and managing end-user devices, software packaging and patch management, and supporting Microsoft 365 services. Experience with VDI/AVD and ITIL-based processes is essential for this role.

Qualifications

• Hands-on endpoint management experience in enterprise environments.
• Strong skills in PowerShell scripting for automation and tooling.
• Familiarity with ITIL-based support processes and incident management.
• 3–5 years of Workspace or End-User Computing experience in large organisations.

Responsibilities

• Manage lifecycle of end-user devices: provisioning, patching, upgrades, decommissioning.
• Administer and maintain endpoint management platforms (JAMF, SCCM).
• Perform software packaging, deployment, and patch management across enterprise environments.
• Troubleshoot complex endpoint/device issues and drive root cause analysis.
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint).
• Support virtual desktops (AVD) and VDI environments.

Tools

JAMF

SCCM

Microsoft 365

Intune

Azure Virtual Desktop (AVD)

VDI

AWS Workspace

ServiceNow

Job description

The Workspace Technology Engineer is responsible for supporting, maintaining, and enhancing end-user workspace technologies across the organisation. This role requires strong hands‑on experience in endpoint management, particularly in JAMF and SCCM, alongside day‑to‑day operations and continuous improvement initiatives.

Key Responsibilities

• Manage the full lifecycle of end‑user devices, including provisioning, patching, upgrades, and decommissioning
• Administer and maintain endpoint management platforms, primarily JAMF and SCCM
• Perform software packaging, deployment, and patch management across enterprise environments
• Troubleshoot complex endpoint and device‑related issues
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Support virtual desktop and remote access solutions such as AVD or VDI where applicable
• Enhance collaboration tools to improve user productivity and experience

Security & Compliance

• Implement and maintain endpoint security controls such as BitLocker, Microsoft Defender, and compliance policies
• Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
• Ensure compliance with internal security, audit, and regulatory requirements

User Support & Operations

• Provide Level 2 / Level 3 support for workspace‑related incidents and service requests
• Perform root cause analysis and implement long‑term fixes for recurring issues
• Collaborate with Service Desk and infrastructure teams to improve support efficiency
• Maintain technical documentation, SOPs, and operational runbooks
• Participate in system improvements, pilots, and proof‑of‑concept (POC) initiatives
• Identify opportunities for automation and optimisation to enhance user experience and system stability

Required Skills & Experience (Mandatory)

• Strong hands‑on administration experience in JAMF Admin Console
• Must be experienced in configuring policies, managing devices, and troubleshooting issues, not limited to read‑only access
• Strong hands‑on administration experience in SCCM Admin Console
• Must have experience in software packaging, deployments, patch management, and troubleshooting, not limited to monitoring or read‑only access
• Strong experience with Windows 11 and enterprise endpoint environments
• Familiarity with ITIL‑based support processes
• Basic to intermediate PowerShell scripting skills
• Minimum 3–5 years of experience in Workspace or End‑User Computing roles within enterprise environments

Good to Have

• Experience with Microsoft 365 and Microsoft Intune
• Exposure to Azure Virtual Desktop (AVD) or VDI environments
• Experience with AWS Workspace or AWS Admin Console
• Experience in regulated or compliance‑driven environments
• Microsoft certifications related to Modern Workplace or Endpoint Management
• Experience with ServiceNow or other ITSM tools