Specialist, Implementation Engineering

Checkout Ltd; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Global fintech exposure

Job summary

Checkout.com, a leading fintech platform, seeks a skilled technical support professional to assist merchants during their integration of our payments processing technology. You will handle configuration, debugging, and live support, working closely with cross-functional teams to ensure smooth experiences for merchants and end users.

The role requires 2+ years in Tech/FinTech support, knowledge of API/REST/webhooks, and strong coding ability in one language.

Qualifications

• 2+ years of development or technical support in a Tech/FinTech company.
• Payments experience would be advantageous.
• Understanding of API, REST, webhooks and logs is required.
• Strong coding skills in at least one language: Java, JavaScript, PHP, Python, Go, or C#.
• Experience with Node.js, React is a plus.
• Knowledge in iOS/Android is a plus.
• Excellent communication skills and ability to build strong relationships.
• Ability to work in a customer-focused and target-driven environment.
• Fluent in English and Chinese (written and spoken).

Responsibilities

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology.
• Answer all merchants' integration-related questions including configuration, debugging, documentation, testing, go-live and post-live support.
• Manage incidents related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking).
• Collaborate with internal teams (Merchant Configuration, Sales, Account Managers, Merchant Care) to resolve issues during trials or post-implementation support.
• Interact with Product teams to identify improvement ideas.
• Advise on issues impacting customer satisfaction and propose actions.
• Multitask across multiple projects and customer integrations.
• Maintain and update existing libraries/plugins used in integrations.

Skills

API/REST/webhooks

Programming languages

Node.js

iOS/Android

Communication skills

Customer-focused

Bilingual EN/ZH

Job description

Company Description

We're Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started.

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

How you'll make an impact

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology


• Answer all merchants' integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support


• Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)


• Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support


• Interact with the Product teams to pinpoint improvement ideas


• Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions


• Ability to multitask with multiple projects and integrations of customers


• Maintain/update existing libraries/plugins used in integrations

Qualifications

• 2+ years of development or technical support experience in a Tech/FinTech company


• Have payments experience would be advantageous


• Understanding of API, REST, webhooks and logs is required


• Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#


• Experience with Node.js, React is a plus


• Knowledge in iOS/Android is a plus


• Excellent communication skills, ability to build and maintain strong relationships


• Ability to work in a customer-focused and target-driven environment


• Good in speaking and writing in both English and Chinese

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram