Hybrid ICT Operations & Cloud Services Specialist

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an experienced IT Operations professional to provide cross-domain coverage for Microsoft 365 and on‑premises platforms in Singapore.

You will handle initial triage, incident coordination, and ensure service continuity during incidents, leave periods, or peak times, following established SOPs and runbooks with M365, SQL, and infrastructure teams. The role requires senior-level operations experience and a collaborative approach across cross-functional teams to

Qualifications

• Senior IT operations experience.
• Knowledge of Microsoft 365 and on-prem platforms.
• Proven incident coordination and triage skills.
• Ability to follow SOPs and runbooks across systems.
• Strong cross-team handover and documentation.

Responsibilities

• Provide operational coverage and first-level support across Microsoft 365 and on-prem platforms.
• Perform initial triage and troubleshooting for incidents affecting collaboration, identity services, and hosting environments.
• Coordinate incident escalation and resolution with relevant specialist teams (e.g. M365 specialists, SQL, infrastructure).
• Assist in executing documented SOPs and runbooks for both Microsoft 365 and on-prem platforms.
• Support service restoration, backup verification, and recovery activities during incidents.
• Provide operational coverage during leave periods and manpower shortfalls to prevent service gaps.
• Maintain operational records and handover notes to support continuity across teams.

Skills

Senior IT operations experience

Microsoft 365 knowledge

On-premises platforms knowledge

Incident coordination

Cross-team collaboration

SOP/runbook execution

Tools

Microsoft 365

On-premises platforms

Job description

ITCAN PTE. LIMITED is seeking an experienced IT Operations professional to provide cross-domain coverage for Microsoft 365 and on‑premises platforms in Singapore.

You will handle initial triage, incident coordination, and ensure service continuity during incidents, leave periods, or peak times, following established SOPs and runbooks with M365, SQL, and infrastructure teams. The role requires senior-level operations experience and a collaborative approach across cross-functional teams to