Hybrid Application Support Analyst — Incident & SLA Focus

ScienTec Consulting Pte. Ltd.; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

ScienTec Consulting Pte. Ltd. is seeking an Application Support professional to provide day-to-day support for live applications, ensuring system stability and SLA adherence.

You will manage incidents, service requests, and defects, coordinating with internal teams and external vendors for timely resolution. You will communicate with stakeholders on issue status and timelines, maintain accurate support documentation, and identify recurring issues to propose improvements for reliability and

Qualifications

• Diploma or degree in IT, CS or related field.
• 1–2 years in Application Support or IT operations.
• Knowledge of incident, problem and service request management.
• Strong analytical, troubleshooting, and stakeholder skills.
• SQL knowledge; familiarity with APIs, batch jobs and integrations.
• C#/.NET experience is advantageous; OutSystems is a plus.

Responsibilities

• Provide day-to-day support for live applications, ensuring stability and SLAs.
• Manage incidents, service requests, defects; coordinate with vendors for resolution.
• Communicate with stakeholders on status, changes and timelines; maintain docs.
• Identify recurring issues and propose process or system improvements.

Skills

Analytical skills

Troubleshooting

Communication

Stakeholder management

Incident management

Education

Diploma or Degree in Information Technology or Computer Science

Tools

SQL

C#/.NET

APIs and system integrations

Job description

ScienTec Consulting Pte. Ltd. is seeking an Application Support professional to provide day-to-day support for live applications, ensuring system stability and SLA adherence.

You will manage incidents, service requests, and defects, coordinating with internal teams and external vendors for timely resolution. You will communicate with stakeholders on issue status and timelines, maintain accurate support documentation, and identify recurring issues to propose improvements for reliability and