Application Support Analyst (.NET)

ScienTec Consulting Pte. Ltd.; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

ScienTec Consulting Pte. Ltd. is seeking an Application Support professional to provide day-to-day support for live applications, ensuring system stability and SLA adherence.

You will manage incidents, service requests, and defects, coordinating with internal teams and external vendors for timely resolution. You will communicate with stakeholders on issue status and timelines, maintain accurate support documentation, and identify recurring issues to propose improvements for reliability and

Qualifications

• Diploma or degree in IT, CS or related field.
• 1–2 years in Application Support or IT operations.
• Knowledge of incident, problem and service request management.
• Strong analytical, troubleshooting, and stakeholder skills.
• SQL knowledge; familiarity with APIs, batch jobs and integrations.
• C#/.NET experience is advantageous; OutSystems is a plus.

Responsibilities

• Provide day-to-day support for live applications, ensuring stability and SLAs.
• Manage incidents, service requests, defects; coordinate with vendors for resolution.
• Communicate with stakeholders on status, changes and timelines; maintain docs.
• Identify recurring issues and propose process or system improvements.

Skills

Analytical skills

Troubleshooting

Communication

Stakeholder management

Incident management

Education

Diploma or Degree in Information Technology or Computer Science

Tools

SQL

C#/.NET

APIs and system integrations

Job description

Location: West (Hybrid working arrangement) / 1 Day WFH
Job Type: Full-Time Contract (Subjected to renewal / conversion to permanent)

Key Responsibilities

• Provide day-to-day support for live applications, ensuring system stability and adherence to service levels (SLAs).
• Manage incidents, service requests, and defects, including troubleshooting, root cause analysis, and coordination with internal teams and external vendors for timely resolution.
• Communicate effectively with stakeholders on issue status, changes, and resolution timelines while maintaining accurate support documentation.
• Identify recurring issues and recommend process or system improvements to enhance application reliability and service quality.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Min. 1-2 year of working experience in Application Support, IT Operations, Production Support, or a similar role, with a good understanding of incident, problem, and service request management.
• Strong analytical, troubleshooting, communication, and stakeholder management skills, with the ability to coordinate across multiple teams and vendors.
• SQL knowledge, familiarity with application architecture, APIs, batch jobs, system integrations, and defect management processes.
• Familiarity with C#, .NET would be advantageous
• Experience supporting or developing OutSystems applications will be advantageous

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.

• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elaine Wong (Zoe) - R26162114

ScienTec Consulting Pte Ltd - 11C5781