HR Operations Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 45,000 - 89,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an HR Operations professional to handle internal and external enquiries, manage SLA-driven responses, and coordinate Employment Pass renewals and electronic signatures. The role spans HR operations, compliance, compensation and benefits, and process improvement, collaborating with HR Centres of Excellence and business partners to deliver timely services.

Based at Raffles Place in Singapore, the successful candidate will maintain dashboards, support ad hoc

Responsibilities

• Serve as the primary contact for internal and external enquiries directed to the HR Operations team.
• Act as a subject matter expert on assigned HR Operations processes and services.
• Monitor and respond to requests received through HR shared mailboxes, case management systems, self-service portals, and other communication channels.
• Ensure timely resolution of employee and stakeholder queries while adhering to established Service Level Agreements (SLAs).
• Escalate issues, risks, delays, or service concerns appropriately and keep stakeholders updated on progress.
• Collaborate with HR Centres of Excellence, HR Business Partners, PODHR teams, and other stakeholders to support service delivery.
• Administer Electronic Signature Book assignments.
• Administer Employment Pass renewals, including coordinating the required documentation, tracking renewal timelines, liaising with relevant stakeholders, and ensuring timely completion.
• Perform data entry, document verification, and transaction processing while ensuring compliance with established procedures and controls.
• Maintain HR Operations dashboards, reports, trackers, and service metrics.
• Support leave coverage arrangements and department reporting requirements.
• Support ad hoc HR Operations activities and projects as assigned.

Job description

Recruit Express Pte Ltd is seeking an HR Operations professional to handle internal and external enquiries, manage SLA-driven responses, and coordinate Employment Pass renewals and electronic signatures. The role spans HR operations, compliance, compensation and benefits, and process improvement, collaborating with HR Centres of Excellence and business partners to deliver timely services.

Based at Raffles Place in Singapore, the successful candidate will maintain dashboards, support ad hoc