Housekeeping Supervisor & Guest Experience Lead

HH PROPERTIES PTE. LTD.; Singapore; On-site; SGD 3,200 - 4,200; Full time

Job summary

Aloft Singapore Novena by Marriott International is seeking an experienced Housekeeping Supervisor who will oversee the housekeeping team to ensure the hotel's cleanliness and service standards are consistently maintained.

You will supervise, train and monitor supervisors, associates and contractors, support daily operations, review guest feedback, and contribute to cost management.

This role requires strong communication, leadership, and a commitment to delivering an exceptional guest experience.

Responsibilities

• Inspect property to ensure highest cleanliness standards and quality.
• Oversee housekeeping associates' performance, training, motivation, and wellbeing.
• Review guest feedback and engage with guests daily to deliver exceptional experiences.
• Establish, revise, and improve Housekeeping SOPs for smoother processes.
• Revise and analyze all housekeeping reports for accuracy.
• Assist Executive Housekeeper with forecast, budget, and capex.
• Familiar with Wyndham Green and Rewards programs and execute them.
• Serve as a clear communication bridge between management and staff.
• Perform supervisory duties aligned with department strategies.

Job description

Aloft Singapore Novena by Marriott International is seeking an experienced Housekeeping Supervisor who will oversee the housekeeping team to ensure the hotel's cleanliness and service standards are consistently maintained.

You will supervise, train and monitor supervisors, associates and contractors, support daily operations, review guest feedback, and contribute to cost management.

This role requires strong communication, leadership, and a commitment to delivering an exceptional guest experience.