Housekeeping Supervisor — Elevate Guest Experience

voco® Orchard Singapore; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The voco Orchard Singapore hotel is seeking a dynamic Housekeeping Supervisor to lead the department and partner with the Executive Housekeeper to maintain the high standards of guest rooms and public areas. You will coordinate daily workloads, train staff, conduct shift briefings, and respond to guest requests with professionalism.

Knowledge of HotSOS and Opera PMS is a plus. Join a premium, lively property and contribute to a welcoming, unstuffy guest experience that aligns with voco's

Qualifications

• 2–3 years of experience in a similar hotel housekeeping role.
• Diploma in Hotel Management or equivalent.
• Able to converse in English.
• Willing to work 3 rotating shifts, weekends and holidays.
• Familiar with HotSOS and Opera PMS is a plus.

Responsibilities

• Supervise housekeeping staff to ensure smooth operations.
• Prepare and allocate work assignments for Attendants.
• Conduct shift briefings and ensure operational requirements are met.
• Train and mentor Attendants, Linen Attendants, and Housemen.
• Address guest requests and complaints to achieve satisfaction.
• Monitor performance and enforce company policies.
• Promote teamwork and safety in daily activities.
• Log incidents and ensure compliance with safety procedures.
• Support senior staff and assist with special projects as needed.

Skills

English communication

Team leadership

Shift flexibility

Guest service

Education

Diploma in Hotel Management or equivalent

Tools

HotSOS

Opera PMS

Job description

The voco Orchard Singapore hotel is seeking a dynamic Housekeeping Supervisor to lead the department and partner with the Executive Housekeeper to maintain the high standards of guest rooms and public areas. You will coordinate daily workloads, train staff, conduct shift briefings, and respond to guest requests with professionalism.

Knowledge of HotSOS and Opera PMS is a plus. Join a premium, lively property and contribute to a welcoming, unstuffy guest experience that aligns with voco's