Housekeeping Runner

Accor Asia Corporate Offices; Singapore; On-site; SGD 26,000 - 38,000; Full time

Benefits offered by this job

5-day Work Week

Duty Meals are provided

Colleagues’ Discount and/or Prefer. RM

Flexible Benefit – Dental/Optical

Medical and Wellness Benefit

Comprehensive Insurance Coverage

Career Development & Growth

Learning and Development Opportunities

Job summary

Raffles Hotel Singapore seeks a housekeeping/linen attendant to efficiently organise distribution of clean linen and amenities for Rooms and F&B. You will ensure timely guest requests are fulfilled and support laundry operations on demand.

Key duties include inspecting linen quality, issuing linen to outlets, recording transactions, and assisting in Rooms and Laundry areas. The role requires reliability, attention to detail, and a flexible attitude within a luxury hotel setting.

Qualifications

• Primary School Education.
• English written and spoken is ideal but not necessary
• Good interpersonal skills.
• Service oriented with an eye for details.
• Ability to work efficiently and independently under pressure in a dynamic environment.
• Flexible and able to embrace and respond to change effectively.
• Self-motivated.

Responsibilities

• Ensures the smooth operations of the F&B and Rooms sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Conducts quality checks on clean linen received following SOPs and rejects linen not meeting standards for re-processing.
• Issues clean linen to outlets, banquets, and spa upon exchange of soiled linen and as per outlet requisition.
• Records linen transactions in allocated linen record books, highlighting shortages for the Laundry Manager.
• Washes and presses small linen items, such as cocktail napkins and tray cloths, in-house.
• Washes face towels and cleaning cloths in-house.
• Prepares outgoing Rooms & F&B linen for outsource laundry; records transactions and highlights shortages.
• Delivers clean linen to Housekeeping pantries.
• Delivers and completes guest requests related to Housekeeping (excluding suite cleaning) to Butlers.
• Assists in Rooms operations (e.g., hanging curtains, delivering ionizers/air purifiers to room attendants).
• Assists in Laundry/Uniform Room operations as required.
• Involvement As A Member Of The Housekeeping And Hotel Team: Ensures service standards align with Accor Values; supports CSR and sustainability; keeps areas clean and equipment in good condition; hands found items to Lost & Found promptly; organises own workflow; flexibly accepts changes; adheres to WSH policies; performs additional duties as assigned; attends meetings and contributes.

Skills

Interpersonal skills

Detail-oriented

Self-motivated

Adaptability

Pressure tolerance

Customer service

Education

Primary School Education

Job description

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th-century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Job Description

The position is responsible for the efficient organisation and distribution of clean linen and amenities based on the requirements of both Rooms and Food and Beverage within the Hotel premises. He needs to also ensure the timely completion of all guest’s requests

Primary Responsibilities

• Ensures the smooth operations of the F&B and Rooms sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Conducts quality checks on clean linen received following the procedures as detailed in Raffles Hotel Singapore local Standard Operating Procedures (SOP). To reject any linen that does not meet the standards for re-processing.
• Issues clean linen to the outlets, banquets, and spa upon exchange of soiled linen and as per outlet’s requisition.
• Records linen transaction in allocated linen record books. Entries must be accurate with any shortages highlighted and reported to Laundry Manager.
• Washes and presses small linen items such a cocktail napkins, tray cloths in-house.
• Washes face towels and cleaning cloths in-house.
• Prepares outgoing Rooms & F&B linen for outsource laundry company. Records linen transaction and highlights any shortages to Laundry Manager.
• Delivers clean linen to Housekeeping pantries.
• Delivers and completes any requests from guests that are Housekeeping related (excluding the cleaning of suites) to Butlers.
• Assists in Rooms operations (E.g. hanging of curtains, delivery of ionizers/air purifiers/air cleaners to room attendants, etc.).
• Assists in Laundry/Uniform Room operations (whenever required).

Involvement As A Member Of The Housekeeping And Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Supports hotel’s CSR and sustainability efforts.
• Shows care for assigned work areas by organising and maintaining the laundry, linen room, pantries and work areas in pristine condition throughout and at the end of shift. Ensures that all equipment used is clean and kept in good working condition at all times.
• Ensures that any found items (E.g. money, coins, loose items, etc.) especially guest’s items in the dirty linen are being handed over to Lost & Found section promptly.
• Able to organise own work flow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Undertakes and performs any additional duties as assigned by Managers.
• Attends and contributes to colleague meeting and any other related activities.
• Performs any other duties and responsibilities that may be assigned.

Qualifications

Knowledge and Experience

• Primary School Education.
• English-written and spoken is ideal but not necessary
• Good interpersonal skills.
• Service oriented with an eye for details.
• Ability to work efficiently and independently under pressure in a dynamic environment.
• Flexible and able to embrace and responds to change effectively.
• Self-motivated.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.