Food & Beverage Intern

Raffles Hotels & Resorts; Singapore; On-site; SGD 13,000 - 18,000; Full time

Benefits offered by this job

5-day work week

Duty meals provided

Colleague discounts

Flexible benefits

Medical and wellness benefits

Insurance coverage

Career development opportunities

Learning and development opportunities

Job summary

Raffles Hotel Singapore invites applications for a Food & Beverage Intern to deliver friendly and efficient service, following hotel SOPs. The role emphasizes excellent guest interactions, upselling, and strong knowledge of menus.

You will support colleagues, maintain cleanliness, and participate in daily briefings and training activities to develop hospitality skills. Candidate should be pursuing or have a Diploma or Degree in Hospitality, with English communication skills, a presentable

Qualifications

• Pursuing or completed a Diploma or Degree in Hospitality or related field.
• Retail or guest interaction experience.
• Food and/or beverage knowledge and interest.
• Technical service skills.
• Strong interpersonal and communication skills in English.
• Reliable, consistent, and well presented.
• Able to work as part of a team and adapt to locations.

Responsibilities

• Deliver friendly and efficient Food & Beverage service according to hotel SOPs.
• Greet and assist guests, upsell where appropriate, ensure guest satisfaction.
• Maintain knowledge of menus, handle orders and input accurately in POS.
• Keep work areas clean, stocked, and compliant with safety standards.
• Participate in training activities and daily briefings.
• Follow hotel policies and uphold Accor values.

Skills

Diploma in Hospitality

Guest interaction

Food & beverage knowledge

Technical service skills

Interpersonal skills

English communication

Reliable & consistent

Personal presentation

Team player

Guest oriented

Creative thinker

Flexible location

Education

Diploma/Degree in Hospitality

Job description

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Job Description

The Food & Beverage Intern is responsible for delivering friendly and efficient Food & Beverage service according to hotel’s Standard Operating Procedures in order to meet guest dining experience expectations.

Primary Responsibilities

Food & Beverage Service

• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Is always well presented and adheres to hotel’s grooming standard.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s food & beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest needs, as to where guests will never have to ask for anything.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food and beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes each and every guest a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Follows the posted opening and closing duties.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carrying out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting food & beverage requisition on daily basis.

Learning & Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Other Responsibilities

• Follows guidelines provided in colleague handbook.
• Understands emergency procedures, health & safety requirements.
• Applies necessary precautions with regards to the hotel food safety and hygiene standards.
• Maintains good working relationships within the restaurant and the departments in the hotel.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
• Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

• Pursuing or pursued a Diploma or Degree from preferably hospitality or related field.
• Retail or guest interaction experience.
• Food and/or beverage knowledge (personal interest/professional).
• Technical service skills.
• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.