Raffles Butler Intern

Accor Asia Corporate Offices; Singapore; On-site; SGD 20,000 - 28,000; Part time

Benefits offered by this job

5-day Work Week

Duty Meals provided

Colleagues’ discount at Accor hotels

Career development opportunities

Job summary

Raffles Hotel Singapore is seeking a Butler Intern to be at the centre of residents’ service experience, handling pre-arrival, arrival, in-house and departure arrangements with a focus on personalized service and sophisticated guest interactions.

The role involves close collaboration across Rooms, Food & Beverage, Spa and other resident touchpoints to ensure seamless experiences, while upholding SOPs, safety standards and Accor values.

Qualifications

• Diploma or Degree in Tourism and Hotel Management
• Excellent communication skills in English
• Strong interpersonal and multi-cultural understanding
• Attention to detail and ability to work under pressure

Responsibilities

• Executes Butler Core Tasks and anticipates residents' needs
• Personalises check-in, suite setup, and in-room arrangements
• Plans celebrations, in-suite experiences, and departure arrangements
• Coordinates with Food & Beverage, Spa and rooms staff to ensure seamless service
• Maintains brand SOPs, LSOPs and safety guidelines

Job description

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Job Description

The Butler Intern is at the center of the Raffles Singapore residents’ service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler Intern will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be intuitive of residents’ needs and wants. An ambassador of the hotel, well-rounded in all areas of the hotel, including Rooms, Food and Beverage, Spa and other resident touched areas.

Primary Responsibilities

Executes Butler Core Tasks

• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents.
• Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents’ needs and wants.
• Orchestrates the celebrations of residents’ special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell.
• Tasks include unpacking, packing, laundry, shoe-shine and in-room dining service, promptly answers any resident calls and emails and communicates with respective departments.
• Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with Internal Stakeholders

• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
• Cooperates closely with the Room Service team and housekeeping to ensure a seamless In Room Dining and cleaning experience. Acts as a link for residents with all other areas of the hotel.
• Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services

• Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Qualifications

Candidate Profile

• Pursuing or pursued a Diploma or Degree from School for Tourism and Hotel Management.
• Excellent communication skills in English and ability to communicate in a second language.
• Possesses strong interpersonal skills and ability to communicate in second language.
• Ascertains and addresses guest/colleague needs.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
• Prioritises and organises work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.
• Creativity.
• Experiential focus.
• Local market knowledge.
• Understands international luxury travelers and their needs.
• International level of quality and non-hotel experience a plus.
• Multi-cultural understanding.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.