Linen & Guest Services Coordinator

Accor Asia Corporate Offices; Singapore; On-site; SGD 26,000 - 38,000; Full time

Benefits offered by this job

5-day Work Week

Duty Meals are provided

Colleagues’ Discount and/or Prefer. RM

Flexible Benefit – Dental/Optical

Medical and Wellness Benefit

Comprehensive Insurance Coverage

Career Development & Growth

Learning and Development Opportunities

Job summary

Raffles Hotel Singapore seeks a housekeeping/linen attendant to efficiently organise distribution of clean linen and amenities for Rooms and F&B. You will ensure timely guest requests are fulfilled and support laundry operations on demand.

Key duties include inspecting linen quality, issuing linen to outlets, recording transactions, and assisting in Rooms and Laundry areas. The role requires reliability, attention to detail, and a flexible attitude within a luxury hotel setting.

Qualifications

• Primary School Education.
• English written and spoken is ideal but not necessary
• Good interpersonal skills.
• Service oriented with an eye for details.
• Ability to work efficiently and independently under pressure in a dynamic environment.
• Flexible and able to embrace and respond to change effectively.
• Self-motivated.

Responsibilities

• Ensures the smooth operations of the F&B and Rooms sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Conducts quality checks on clean linen received following SOPs and rejects linen not meeting standards for re-processing.
• Issues clean linen to outlets, banquets, and spa upon exchange of soiled linen and as per outlet requisition.
• Records linen transactions in allocated linen record books, highlighting shortages for the Laundry Manager.
• Washes and presses small linen items, such as cocktail napkins and tray cloths, in-house.
• Washes face towels and cleaning cloths in-house.
• Prepares outgoing Rooms & F&B linen for outsource laundry; records transactions and highlights shortages.
• Delivers clean linen to Housekeeping pantries.
• Delivers and completes guest requests related to Housekeeping (excluding suite cleaning) to Butlers.
• Assists in Rooms operations (e.g., hanging curtains, delivering ionizers/air purifiers to room attendants).
• Assists in Laundry/Uniform Room operations as required.
• Involvement As A Member Of The Housekeeping And Hotel Team: Ensures service standards align with Accor Values; supports CSR and sustainability; keeps areas clean and equipment in good condition; hands found items to Lost & Found promptly; organises own workflow; flexibly accepts changes; adheres to WSH policies; performs additional duties as assigned; attends meetings and contributes.

Skills

Interpersonal skills

Detail-oriented

Self-motivated

Adaptability

Pressure tolerance

Customer service

Education

Primary School Education

Job description

Raffles Hotel Singapore seeks a housekeeping/linen attendant to efficiently organise distribution of clean linen and amenities for Rooms and F&B. You will ensure timely guest requests are fulfilled and support laundry operations on demand.

Key duties include inspecting linen quality, issuing linen to outlets, recording transactions, and assisting in Rooms and Laundry areas. The role requires reliability, attention to detail, and a flexible attitude within a luxury hotel setting.