Housekeeping Runner

Raffles Hotels & Resorts; Singapore; On-site; SGD 26,000 - 38,000; Full time

Benefits offered by this job

5-day work week

Duty meals provided

Colleagues’ discount

Flexible benefits

Medical & wellness benefit

Insurance coverage

Career development & growth

Job summary

Raffles Hotel Singapore is seeking a Linen/Laundry Attendant responsible for organizing and distributing clean linen and amenities for Rooms and F&B, ensuring guest requests are fulfilled promptly and to high standards.

You will perform quality checks, manage linen records, assist in housekeeping tasks, and support Laundry operations, contributing to smooth hotel service and guest satisfaction in a luxury property.

Qualifications

• Primary School Education.
• English-written and spoken is ideal but not necessary
• Good interpersonal skills.
• Service oriented with an eye for details.
• Ability to work efficiently and independently under pressure in a dynamic environment.
• Flexible and able to embrace and responds to change effectively.
• Self-motivated.

Responsibilities

• Ensures The Seamless Operations Of Both F&B And Rooms
• Conducts quality checks on clean linen received following SOPs and rejects linen not meeting standards
• Issues clean linen to outlets, banquets, and spa upon exchange of soiled linen
• Records linen transactions in linen records; highlight shortages and report to Laundry Manager
• Washes and presses small linen items in-house
• Washes face towels and cleaning cloths in-house
• Prepares outgoing Rooms & F&B linen for outsource laundry; records transactions and shortages
• Delivers clean linen to Housekeeping pantries
• Delivers and completes guest-related housekeeping requests to Butlers
• Assists in Rooms operations (e.g., hanging curtains, delivering ionizers/air purifiers)
• Assists in Laundry/Uniform Room operations as needed
• Attends colleague meetings and performs additional duties as assigned

Skills

Interpersonal skills

Service oriented

Attention to detail

Self-motivated

Education

Primary School Education

Job description

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Job Description

The position is responsible for the efficient organisation and distribution of clean linen and amenities based on the requirements of both Rooms and Food and Beverage within the Hotel premises. He needs to also ensure the timely completion of all guest’s requests

Primary Responsibilities

Ensures The Seamless Operations Of Both F&B And Rooms

• Ensures the smooth operations of the F&B and Rooms sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Conducts quality checks on clean linen received following the procedures as detailed in Raffles Hotel Singapore local Standard Operating Procedures (SOP). To reject any linen that does not meet the standards for re-processing.
• Issues clean linen to the outlets, banquets, and spa upon exchange of soiled linen and as per outlet’s requisition.
• Records linen transaction in allocated linen record books. Entries must be accurate with any shortages highlighted and reported to Laundry Manager.
• Washes and presses small linen items such a cocktail napkins, tray cloths in-house.
• Washes face towels and cleaning cloths in-house.
• Prepares outgoing Rooms & F&B linen for outsource laundry company. Records linen transaction and highlights any shortages to Laundry Manager.
• Delivers clean linen to Housekeeping pantries.
• Delivers and completes any requests from guests that are Housekeeping related (excluding the cleaning of suites) to Butlers.
• Assists in Rooms operations (E.g. hanging of curtains, delivery of ionizers/air purifiers/air cleaners to room attendants, etc.).
• Assists in Laundry/Uniform Room operations (whenever required).

Involvement As A Member Of The Housekeeping And Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Supports hotel's CSR and sustainability efforts.
• Shows care for assigned work areas by organising and maintaining the laundry, linen room, pantries and work areas in pristine condition throughout and at the end of shift. Ensures that all equipment used is clean and kept in good working condition at all times.
• Ensures that any found items (E.g. money, coins, loose items, etc.) especially guest’s items in the dirty linen are being handed over to Lost & Found section promptly.
• Able to organise own work flow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Undertakes and performs any additional duties as assigned by Managers.
• Attends and contributes to colleague meeting and any other related activities.
• Performs any other duties and responsibilities that may be assigned.

Qualifications

Profile

Knowledge and Experience

• Primary School Education.
• English-written and spoken is ideal but not necessary
• Good interpersonal skills.
• Service oriented with an eye for details.
• Ability to work efficiently and independently under pressure in a dynamic environment.
• Flexible and able to embrace and responds to change effectively.
• Self-motivated.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.