Lobby Operations Intern

Accor Asia Corporate Offices; Singapore; On-site; SGD 10,000 - 15,000; Full time

Benefits offered by this job

5-day work week

Duty meals

Colleagues discount

Flexible benefits

Medical coverage

Wellness program

Career development

Learning & development

Job summary

Raffles Hotel Singapore invites a Lobby Operation Intern to assist in delivering a premier guest experience across the lobby journey. You will support seamless check-in/check-out and collaborate with the F&B team to welcome and seat patrons in a refined environment.

The role emphasizes strong service mindset, English communication, reliability, and teamwork, under Accor values. It is a hands-on internship with learning and growth opportunities within a historic luxury brand.

Qualifications

• Pursuing or completed a Diploma or Degree in hospitality or related field.
• Experience in retail or guest interaction preferred.
• Strong service mindset and professional presentation.

Responsibilities

• Assist with delivering the guest experience across lobby processes.
• Support check-in/check-out experiences and lobby seating.
• Coordinate with F&B on hospitality service and guest guidance.
• Uphold Accor values and hotel SOPs and handle guest feedback.
• Support administrative tasks to ensure smooth lobby operations.

Skills

Technical service

Interpersonal skills

English communication

Reliability

Personal presentation

Enthusiastic

Teamwork

Guest orientation

Creativity

Adaptability

Education

Diploma or Degree in Hospitality

Job description

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Job Description

The Lobby Operation Intern assists in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

EXECUTES CORE TASKS OF THE LOBBY OPERATION

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class stay experiences for all residents including a seamless and personalized check-in and checkout experience.
• Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles cashier AND LOBBY OPERATION COORDINATOR DUTIES

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Assists with the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.
• Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

• Pursuing or pursued a Diploma or Degree from preferably hospitality or related field.
• Retail or guest interaction experience.

Competencies

• Technical service skills.
• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities