Housekeeping Operations Lead

ONE JEM PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ONE JEM PTE. LTD. is seeking a capable housekeeping supervisor to oversee daily housekeeping activities across guest rooms and public areas. You will assign tasks, train staff, monitor performance, and ensure compliance with cleanliness standards.

The role requires proactive leadership, attention to detail, and the ability to manage schedules and inventory while maintaining exceptional guest satisfaction.

Responsibilities

• Oversee and direct the daily activities of housekeeping staff, ensuring duties are carried out effectively and efficiently.
• Assign tasks to housekeeping attendants, ensuring room cleaning and other areas are attended to according to company standards.
• Provide training to new staff and ongoing development to existing employees on cleaning standards, procedures, and safety practices.
• Monitor performance, providing feedback, guidance, and corrective actions when necessary.
• Inspect guest rooms, public areas, and facilities to ensure cleanliness and maintenance standards are met.
• Ensure rooms are cleaned according to guidelines (beds, linens, dusting, vacuuming, sanitizing surfaces).
• Report maintenance issues to the maintenance team for prompt resolution.
• Keep public spaces such as lobbies, corridors, and restrooms clean and tidy.
• Monitor and manage inventory levels of housekeeping supplies and ensure staff are properly equipped.
• Place orders for cleaning supplies and inventory items, controlling costs.
• Ensure guest rooms meet or exceed guest expectations for cleanliness and comfort.
• Prepare and manage staff schedules, ensuring coverage for all shifts, especially during peak seasons.
• Manage attendance and leave for housekeeping staff.
• Provide on-the-job training for new staff on cleaning techniques, safety, and customer service.

Job description

ONE JEM PTE. LTD. is seeking a capable housekeeping supervisor to oversee daily housekeeping activities across guest rooms and public areas. You will assign tasks, train staff, monitor performance, and ensure compliance with cleanliness standards.

The role requires proactive leadership, attention to detail, and the ability to manage schedules and inventory while maintaining exceptional guest satisfaction.