Housekeeping Coordinator

St. Regis Hotels; Singapore; In loco; SGD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

St. Regis Hotels in Singapore seeks a diligent Housekeeping associate to manage room status, coordinate daily housekeeping activities, and liaise with Engineering, Front Office and Laundry. The role supports operations by resolving discrepancies and ensuring timely cleaning of rooms according to standards.

Ideal candidates have at least 1 year of related experience, strong guest service skills, and the ability to work standing for long periods. No supervisory duties are required.

Competenze

• High school diploma or GED required.
• At least 1 year of related housekeeping experience.
• No supervisory experience required.
• Excellent guest service and communication skills.
• Ability to stand for extended periods and lift up to 10 pounds.

Mansioni

• Run sold room reports and verify room status.
• Prioritize room cleaning and update status of departing guest rooms.
• Act as liaison to coordinate Housekeeping, Engineering, Front Office and Laundry.
• Document and resolve issues with discrepant rooms with Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor and update list of ‘Do Not Disturb' rooms.
• Ensure vacant dirty rooms are cleaned by required times and manage rush rooms.
• Complete required Housekeeping paperwork.

Conoscenze

Customer service

Attention to detail

Interdepartmental coordination

Communication skills

Formazione

High school diploma or GED

Descrizione del lavoro

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.