Executive Housekeeper

Private Advertiser; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

Private Advertiser is seeking an Executive Housekeeper to support the Rooms Division Manager in maintaining high cleanliness and organisation standards across the hotel. You will oversee the housekeeping team, implement efficient procedures, and conduct inspections to enhance the guest experience.

The role involves coordinating daily operations, handling guest feedback, managing budgets, training staff, ensuring safety compliance, and contributing to operational improvements.

Responsibilities

• Oversees daily room operations and coordinates with other departments on any related issues.
• Handles guest complaints and requests promptly and efficiently, analysing guest feedback and identifying areas for improvement.
• Carries out quality-control checks on rooms and public areas.
• Supports departmental projects and contributes innovative ideas to enhance operations.
• Prepare and manage the department budget, ensuring a healthy P&L.
• Manage and track linen, uniforms, and departmental supplies.
• Periodically checks on the various housekeeping stores, ensuring cleanliness and orderliness.
• Check all housekeeping equipment regularly and liaise with vendors for repair and/or maintenance.
• Plans the department's monthly rosters and ensures adequate coverage of the housekeeping area on all shifts.
• Plans and conducts training for the housekeeping team, including new employee orientation.
• Conducts an annual appraisal of the housekeeping team.
• Counsel staff and take disciplinary actions where necessary.
• Assist with the hiring of the housekeeping team (in-house and outsourced), including conducting interviews.
• Keeps records and monitors the annual leave and public holidays of the housekeeping team.
• To ensure adherence to established procedures and compliance with the hotel guidelines.
• Ensures that housekeeping associates adhere to safe precautions, fire evacuation, and emergency procedures.
• Schedules and monitors work carried out by contractors and makes suggestions to improve standards.
• Undertake any other tasks and responsibilities as may reasonably be required for the needs of the business and to fulfil your role.

Job description

JobSummary

The Executive Housekeeper supports the Rooms Division Manager by ensuring high standards of cleanliness and organisation throughout the hotel. They oversee the housekeeping team, implement efficient procedures, and conduct inspections to maintain pristine guest areas and accommodations, greatly enhancing the overall guest experience.

Job Responsibilities

• Oversees daily room operations and coordinates with other departments on any related issues.

• Handles guest complaints and requests promptly and efficiently, analysing guest feedback and identifying areas for improvement.

• Carries out quality-control checks on rooms and public areas.

• Supports departmental projects and contributes innovative ideas to enhance operations.

• Prepare and manage the department budget, ensuring a healthy P&L.

• Manage and track linen, uniforms, and departmental supplies.

• Periodically checks on the various housekeeping stores, ensuring cleanliness and orderliness.

• Check all housekeeping equipment regularly and liaise with vendors for repair and/or maintenance.

• Plans the department's monthly rosters and ensures adequate coverage of the housekeeping area on all shifts.

• Plans and conducts training for the housekeeping team, including new employee orientation.

• Conducts an annual appraisal of the housekeeping team.

• Counsel staff and take disciplinary actions where necessary.

• Assist with the hiring of the housekeeping team (in-house and outsourced), including conducting interviews.

• Keeps records and monitors the annual leave and public holidays of the housekeeping team.

• To ensure adherence to established procedures and compliance with the hotel guidelines.

• Ensures that housekeeping associates adhere to safe precautions, fire evacuation, and emergency procedures.

• Schedules and monitors work carried out by contractors and makes suggestions to improve standards.

• Undertake any other tasks and responsibilities as may reasonably be required for the needs of the business and to fulfil your role.