Assistant Executive Housekeeper

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 60,000 - 75,000; Full time

Job summary

Resorts World at Sentosa Pte. Ltd.

in Singapore is seeking an Assistant Executive Housekeeper to support the Executive Housekeeper in managing daily housekeeping operations, ensuring exceptional cleanliness and guest satisfaction. The role focuses on improving operational efficiency, driving team performance and development, and upholding the hotel’s service excellence standards through planning, training, inventory control, and cross-department coordination.

Qualifications

• Diploma or Degree in Hospitality, Tourism, or related field.
• Minimum 5-6 years of relevant managerial experience in hospitality, preferably in a 5-star hotel.
• Familiarity with Opera / Opera Cloud systems and process management tools.
• Strong leadership capabilities with a focus on operational excellence and quality standards.

Responsibilities

• Assist the Executive Housekeeper in planning, organizing, and supervising housekeeping operations across the hotel.
• Ensure highest standards of cleanliness, maintenance, and guest satisfaction in line with LQA standards.
• Oversee daily cleaning operations of guest rooms and public areas to maintain quality and consistency.
• Develop and implement training programs, including on-the-job training, classroom sessions, and mentorship for team members.
• Monitor room inventory and coordinate with related departments to optimize room availability and revenue opportunities.
• Implement structured training plans and schedules to enhance staff competency and efficiency.
• Maintain clear communication and coordination with Front Office and other departments for smooth operations.
• Identify opportunities for process improvements and implement best practices within the department.

Skills

Leadership

Team building

Training

Operations management

Education

Hospitality degree

Tools

Opera Cloud

Job description

Job Summary

We are seeking a detail-oriented and strategic Assistant Executive Housekeeper to join our team. This role is responsible for supporting the Executive Housekeeper in managing daily housekeeping operations, maintaining exceptional cleanliness standards, and driving team performance and development. You’ll play a key role in ensuring operational efficiency, enhancing guest satisfaction, and upholding the hotel’s service excellence standards.

Key Responsibilities

• Assist the Executive Housekeeper in the overall planning, organization, and supervision of housekeeping operations across the hotel.
• Ensure the highest standards of cleanliness, maintenance, and guest satisfactionin accordance withLQA standards.
• Oversee daily cleaning operations of guest rooms and public areas tomaintainquality and consistency.
• Develop and implement training programs, including on-the-job training, classroom sessions, and mentorship for team members.
• Monitor room inventory and coordinate with relevant departments tooptimizeroom availability and revenue opportunities.
• Implement structured training plans and schedules to enhance staff competency and efficiency.
• Maintain clear communication and coordination with Front Office and other departments to ensure smooth operations.
• Identifyopportunities for process improvements and implement best practices within the department.

Requirements

• Diploma or Degree in Hospitality, Tourism, or related field.
• Minimum5-6years of relevant experience in a managerial role within the hospitality industry, preferably in a 5-star hotel.
• Familiarity with Opera / Opera Cloud systems and process management tools.
• Strong leadership capabilities with a focus on operational excellence and quality standards.