Room Controller/Coordinator (Housekeeping)

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Marina Bay Sands Pte Ltd is seeking a housekeeping professional to support daily room operations and reporting. You will coordinate with room controllers, supervisors and facilities to ensure timely room readiness and accuracy of status updates.

Strong English communication and a customer-friendly attitude are essential for frontline interactions with guests. The role requires flexibility to work rotating shifts, weekends and public holidays, and prior housekeeping experience is preferred for

Qualifications

• Minimum 1 year Housekeeping Operations experience.
• Good command of spoken and written English.
• Ability to give clear instructions over the phone.
• Ensure proper use of equipment, facilities and materials.
• Minimum secondary school graduate.

Responsibilities

• Forward and receive information pertaining to the department.
• Receive, record and distribute various reports and information.
• Prepare assignments for morning and evening room attendants.
• Prepare daily housekeeping reports.
• Coordinate with room controllers for unassigned or rushed rooms.
• Monitor room status and assist with defects and reassignments.

Skills

Hospitality experience

Customer service

English communication

Team interaction

Professional grooming

Education

Secondary education

Tools

Maximo

FCS

Job description

JOB SCOPE

Job Responsibilities

• Responsible for forwarding and receiving of all information pertaining to the department
• Receive, record, and distribute various reports / information
• Prepare assignments for morning / evening room attendants
• Prepare Housekeepers daily reports
• To coordinate with GR's room controller for unassigned room, rush room and re assign room when needed
• Liaise with floor supervisor and manager for the rush room
• Liaise with floor supervisor, FO and facilities with regards to rooms that need to OTM due to defects
• Monitor number of VD turn VC
• Monitor discrepancies rooms and DO with VC status
• To monitor the completion of maximo and FCS request and advise supervisor to check and release the room
• Monitor FCS time out
• Receive, record, and transmit guest requests accurately
• Responsible for entering accurate room status into computer daily and investigate discrepancies
• Maintain and update administrative data
• Maintain key control
• Monitor lost property
• Maintain monthly attendance records
• Coordinate & follow up with Engineering department on all maintenance requests
• Relevant experience in hospitality environment
• Interact with all levels of Team Members
• Pleasant personality with excellent customer service attitude
• Well groomed & energetic
• English speaking
• Ability to work rotating shifts, during weekends and public holidays

JOB REQUIREMENTS

• Minimum 1 year Housekeeping Operations experience
• Possess a good command of spoken and written English
• Able to give clear instructions over the phone
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
• Minimum secondary school graduate