Hotel Events Sales Executive

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Discounts on F&B and room rates worldwide

Access to personalized learning experiences

2 nights yearly staycation in Garcha Group hotels

20% off Food/Alcohol Bill at all restaurants

Job summary

SSG HOTELS PTE. LTD. in Singapore is seeking a dynamic individual to manage event and room sales, ensuring seamless experiences for clients. The ideal candidate will be responsible for overseeing inquiries from receipt to contracting, nurturing corporate accounts, and collaborating with departments to deliver outstanding service.

In this role, you'll also track market trends, manage bookings, and contribute to sales strategies tailored to various markets. This opportunity provides unique benefits, including discounts at a global network of hotels and a supportive learning environment.

Responsibilities

• Manages all events & rooms sales enquiries, dealing from receipt of request to contracting and payment.
• Liaise with in-house departments for smooth execution and conversion of group business.
• Manage site inspections and coordinate all departments for a perfect showcase of the hotel.
• Identify and develop new potential accounts at least 2 per week.
• Develop sales plans to generate business from identified markets/accounts.
• Track individual transient, group and catering production goals for corporate accounts.
• Gather market intelligence regarding new product ideas and customer trends.
• Ensure prompt follow-up on incoming phone calls, site inspections, and inquiries.
• Manage DayAway, TagVenue and other platforms as required.

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Manages all events & rooms sales enquiries, dealing from receipt of request to contracting and payment.
• Liaise with in-house departments for a quick and smooth execution and conversion of group business. Maintains ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
• Manages site inspections, organizing visits, room allocation, inspection of rooms and restaurants, coordinates all departments to execute a perfect showcase of the hotel, providing accurate information on visitors.
• To identify and develop new potential accounts (to prospect at least 2 new accounts per week).
• Develop sales plans to generate business from identified markets/accounts.
• Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.
• Management and growth of corporate accounts by tracking individual transient, group and catering production goals.
• Gather market intelligence: new product ideas, competition activities, new customer trends and performance.
• Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal/inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.
• Perform any other duties assigned by owners according to changing business, economic, customer needs or restructure within Sales & Marketing Department (Corporate, Rooms & F&B).
• Managing DayAway, TagVenue and other platforms if required.
• Create partnerships with other platforms that may benefit the group for events.
• Creating Event Orders, Contracts and Updating the Event Tracker on a monthly basis stating Revenue, Cost of each Event and person target.
• For groups more than 20pax dining at the restaurants, welcome the guests and ensure their experience is a memorable one.
• Organize each Hotel Dropbox Folder to have all necessary materials for event sales.
• Along with the Sales & Marketing Manager, create Event Packages and promotions for business continuity.
• Any other duties/tasks as requested by management.