Assistant Sales Manager (Hotel)

murray pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Marriott discounts on stays

Global Learning + Development access

2 nights yearly staycation

20% off Food/Alcohol at group venues

Job summary

The Garcha Group in Singapore is seeking a proactive sales-focused professional to manage group room enquiries, site inspections, and corporate accounts, coordinating with in-house departments to ensure flawless execution and VIP guest handling.

You will drive new business through regular sales calls, prospecting, and market intelligence, while meeting and exceeding department sales goals and maintaining high standards of service and professionalism.

Responsibilities

• Manages group room enquiries (10 or more rooms / people) from receipt to contracting and payment.
• Liaises with in-house departments for quick execution and conversion of group business; maintains ownership of group blocks and VIP guest handling.
• Manages site inspections, organizes visits, assigns rooms, coordinates departments to showcase the hotel.
• Communicates professionally; prepares/edits documents; answers phones with proper etiquette.
• Develops and maintains positive working relationships; responds to colleagues’ concerns.
• Meets and exceeds individual and team sales goals across department budget.
• Conducts five sales calls daily and three weekly sales activities (site inspections/entertainment).
• Identifies and develops new potential accounts (min two new accounts per week).
• Develops sales plans to generate business from identified markets/accounts.
• Determines corporate account needs and initiates sales activities for future bookings.
• Promotes current promotions and benefits of the hotel to customers.
• Manages and grows corporate accounts by tracking transient, group, and catering goals.
• Negotiate transient rates for assigned accounts.
• Proactively prospect new business via calls, visits, trade shows, emails, and research.
• Gather market intelligence on product ideas, competition, and trends.
• Ensure prompt follow-up on inquiries; maintain booking accuracy and documentation standards.
• Be a team player, motivate peers, and build interdepartmental relations while maintaining customer satisfaction and morale.
• Adhere to personal behavioral norms (integrity, grooming, accountability).
• Perform other duties as assigned by management.

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

1. Manages group room enquiries (10 or more rooms / people) and related functions, dealing from receipt of request to contracting and payment.
2. Liaise with in-house departments for a quick and smooth execution and conversion of group business. Maintains ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
3. Manages site inspections, organizing visits, room allocation, inspection of rooms and coordinates all departments to execute a perfect showcase of the hotel, providing accurate information on visitors
4. Speaks with others using clear and professional language; prepares and reviews written documents accurately and completely; answers telephones using appropriate etiquette.
5. Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees.
6. To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget.
7. To conduct 5 sales calls daily and 3 sales activities ie Entertainment & Site Inspection per week.
8. To identify and develop new potential accounts (to prospect at least 2 new accounts per week).
9. Develop sales plans to generate business from identified markets/accounts.
10. Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.
11. Continuously communicate the benefits and ongoing promotions of the hotel to the customer.
12. Management and growth of corporate accounts by tracking individual transient, group and catering production goals.
13. Negotiate transient rates for assigned accounts.
14. Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources.
15. Gather market intelligence: new product ideas, competition activities, new customer trends and performance.
16. Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.
17. Be a team player motivating peers and subordinates in support of department goals in sales and operations. To manage and develop Interdepartmental relations while not compromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.
18. To adhere to personal behavioral norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.
19. Perform any other duties assigned by owner according to changing business, economic, customer needs or restructure within Sales & Marketing Department.
20. Any other duties/tasks as requested by management.