Sales Manager (Hotel)

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Benefits offered by this job

Discounts on F&B and room rates globally

Personalized learning experiences

Yearly staycation in group hotels

20% off Food/Alcohol Bill at restaurants

Job summary

A leading hotel group in Singapore seeks an individual to manage group room enquiries and liaise between departments for smooth execution. Responsibilities include exceeding sales goals, developing new accounts, and conducting site inspections. Ideal candidates are proactive, professional, and able to build strong relationships. This role offers significant growth opportunities within an exciting environment.

Qualifications

• Experience in hotel sales or events.
• Strong communication and negotiation skills.
• Proactive in building and managing client relationships.

Responsibilities

• Manage group room enquiries and related functions.
• Liaise with departments for smooth execution of group business.
• Conduct site inspections and coordinate departments for showcases.
• Communicate clearly and professionally with others.
• Develop positive working relationships with colleagues.
• Exceed individual sales goals and contribute to team sales.
• Conduct daily sales calls and activities.
• Develop new potential accounts every week.
• Generate business from identified markets.
• Communicate hotel benefits and promotions to customers.
• Manage and grow corporate accounts effectively.
• Negotiate rates for assigned accounts.
• Prospect new business through various methods.
• Gather market intelligence on competition and trends.
• Ensure prompt follow-up on enquiries.
• Motivate team members for department goals.
• Adhere to personal behavioral norms.
• Perform other duties as assigned by management.

Skills

Group sales

Negotiation

Client communication

Sales forecasting

Tools

CRM

Job description

Overview

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

Group Hotels

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Group Benefits

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars.

Responsibilities

1. Manages group room enquiries (10 or more rooms / people) and related functions, dealing from receipt of request to contracting and payment.
2. Liaise with in-house departments for a quick and smooth execution and conversion of group business. Maintains ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
3. Manages site inspections, organizing visits, room allocation, inspection of rooms and coordinates all departments to execute a perfect showcase of the hotel, providing accurate information on visitors.
4. Speaks with others using clear and professional language; prepares and reviews written documents accurately and completely; answers telephones using appropriate etiquette.
5. Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees.
6. To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget.
7. To conduct 5 sales calls daily and 3 sales activities ie Entertainment & Site Inspection per week.
8. To identify and develop new potential accounts (to prospect at least 2 new accounts per week).
9. Develop sales plans to generate business from identified markets/accounts.
10. Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.
11. Continuously communicate the benefits and ongoing promotions of the hotel to the customer.
12. Management and growth of corporate accounts by tracking individual transient, group and catering production goals.
13. Negotiate transient rates for assigned accounts.
14. Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources.
15. Gather market intelligence: new product ideas, competition activities, new customer trends and performance.
16. Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.
17. Be a team player motivating peers and subordinates in support of department goals in sales and operations. To manage and develop Interdepartmental relations while not compromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.
18. To adhere to personal behavioral norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.
19. Perform any other duties assigned by owner according to changing business, economic, customer needs or restructure within Sales & Marketing Department.
20. Any other duties/tasks as requested by management.