(Hotel) Cluster Assistant Sales Manager

The Garcha Group Marriott International; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Garcha Group in Singapore operates boutique hotels including Maxwell Reserve, Duxton Reserve, The Vagabond Club and The Serangoon Club, all affiliated with Marriott. We seek a Sales Manager to drive direct sales, group and corporate business, and to develop strategic plans that increase revenue while delivering memorable guest experiences.

The role requires leadership, excellent English communication, and a passion for hospitality sales.

Qualifications

• Minimum 3 years of Sales experience, hospitality preferred.
• Bachelor's Degree or higher in Business, Marketing or Hospitality.
• Excellent customer service and negotiation skills.
• Fluent in English; other languages a plus.

Responsibilities

• Develop and foster business through proactive direct sales, telemarketing, direct mail, appointment calls and tours of the hotels leading to directly measurable revenue.
• Develop strategic action plans for the Group to drive measurable, incremental revenue.
• Determine and recommend prospective customers by analyzing information, interviews and customer plans.
• Solicit group, individual and function business through execution of an action plan.
• Quote and negotiate prices with customer representatives, confirm reservations by letter and draw up contracts; close the transaction.
• Coordinate post‑closing with conference services and hotel departments to ensure exceptional guest service.
• Participate in sales trips, trade shows and promotional events within the hotel and industry.
• Handle all incoming enquiries within the assigned area and respond promptly to customers.
• Ensure all correspondences are replied to within 24 hours.
• Conduct site inspections effectively.
• Maintain a clean database in systems.
• Plan and prepare appointments and reports for sales trips.
• Check availability of guestrooms, meeting space and restaurants and block the space.
• Demonstrate excellent interpersonal skills.

Skills

Interpersonal skills

Communication skills

Leadership

English proficiency

Sales experience

Education

Bachelor's Degree or higher in Business/Marketing/Hospitality

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 6900 hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• Comprehensive Health Insurance Plan
• 3 days 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our team as a Sales Manager.

• Responsibilities include but are not limited to:
• Develop and foster business through pro‑active direct sales, telemarketing, direct mail, appointment calls and tours of the hotels leading to directly measurable revenue.
• Develops strategic action plans for the Group to drive measurable, incremental revenue.
• Determine and recommend prospective customers by analyzing all available information, participating in conducting customer interviews and preparing customer action plans.
• Solicit group, individual, and other function business directly and jointly with others through the execution of an action plan.
• Within established parameters quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; to close the transaction.
• Upon closing, coordinate and follow‑up with conference services and/or other hotel departments to ensure delivery of exceptional guest service.
• Participate in sales trips, trade shows and promotional events, within the hotel, the industry and customer organizations.
• Handles all incoming enquiries within the assigned area of responsibility and responds to customers needs effectively and in a timely manner.
• Ensure that all correspondences are replied within 24 hours.
• Conducts site inspection effectively.
• Maintains a clean database in systems.
• Plans and prepare appointments and reports for sales trips.
• Check availability of guestrooms, meeting space and restaurants and block the space accordingly.
• To fill this position the candidate must have exhibited excellent interpersonal skills.
• Specific requirements include:
• Ability to quickly adapt to a constantly changing market
• Team player with strong interpersonal skills
• Requires excellent communication skills, both verbal and written, and strong command of English in both
• Effective ability to lead, motivate and develop associates
• Ability to develop and deliver effective presentations
• Demonstrate self-confidence, energy and enthusiasm
• Must possess strong computer skills
• Minimum 3 year experience in Sales, additional Hotel experience an asset
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent. Required language(s): English At least 5 Year(s) of working experience in the related field is required for this position. Required Skill(s): hotels, revenue, sales, marketing, corporate sales, event sales, group sales, RFIs, Room sales, Travel Agents Preferably Senior Executive specialized in Hotel Management/Tourism Services or equivalent.