Hostel Front Desk Receptionist (Mid Career Transition Candidates Welcomed)

MO. MADAME OOZE PTE. LTD.; Singapore; Hybrid; SGD 22,000 - 36,000; Full time

Job summary

MO. MADAME OOZE PTE. LTD. in Singapore seeks a guest-focused operations associate to support daily operations of our hybrid hostel and cafe, ensuring smooth check-ins, coordinating OTA bookings, and delivering quality F&B service. You will help manage inventory and handle billing and cashiering, contributing to branding and customer satisfaction through service excellence.

The role offers a hybrid work arrangement at our Singapore location, with opportunities to grow within the hospitality team.

Responsibilities

• Manage guest check-in and check-out processes to ensure smooth arrivals and departures
• Coordinate with online travel agencies to maintain effective hostel booking relationships
• Support the F&B cafe team by delivering quality service alongside existing staff
• Assist in managing inventory for cafe operations to maintain stock accuracy and availability
• Process billing and cashiering tasks for both hostel and cafe transactions accurately
• Contribute to achieving branding goals and enhancing customer satisfaction through service excellence

Job description

Company Overview

Madame Ooze is a Hospitality/ F&B entity at 285 Beach Road. We foster a fun, respectful work environment and invest in training staff with service passion to grow in hospitality. We have expanded our cafe and hostel operations into Kampong Glam area recently and will like to train a new team for this location.

Job Summary

You will support daily operations of our hybrid hostel and cafe business, ensuring smooth guest check-ins, managing online travel agency relations, assisting F&B service, handling inventory, and processing billing to meet branding and customer satisfaction goals.

Responsibilities

• Manage guest check-in and check-out processes to ensure smooth arrivals and departures
• Coordinate with online travel agencies to maintain effective hostel booking relationships
• Support the F&B cafe team by delivering quality service alongside existing staff
• Assist in managing inventory for cafe operations to maintain stock accuracy and availability
• Process billing and cashiering tasks for both hostel and cafe transactions accurately
• Contribute to achieving branding goals and enhancing customer satisfaction through service excellence