Hostel Admissions Support Specialist

National University of Singapore; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

The National University of Singapore's Hostel Admission Services within the Office of Student Affairs is hiring an Administrative Coordinator. The role focuses on responding to students' hostel-related enquiries and supporting housing assessments.

You will handle frontline duties, draft email correspondences, and assist with housing allocation processes. You will also maintain records, file reports, and track referrals to ensure smooth operations.

Qualifications

• Diploma or equivalent with strong written and spoken communication.
• Good organisational skills and attention to detail.
• Pro-active approach to engaging students and stakeholders.
• Familiarity with CRM, MS Teams, MS Forms or Qualtrics is an advantage.

Responsibilities

• Handle frontline duties to manage student enquiries and draft email correspondences
• Support the administration for housing assessment prior to housing allocation
• Contact and refer students to stakeholders as part of the housing assessment
• E-filing of housing assessment reports according to guidelines
• End to end tracking of referrals
• Communicate with hostel coordinators when support is needed.
• Provide weekly updates on cases and student queries
• Support other administrative duties for hostel admissions
• Perform ad hoc duties as assigned

Skills

Communication skills

Organisational skills

Proactive attitude

Stakeholder engagement

Education

Diploma or equivalent

Tools

CRM

MS Teams

MS Forms

Qualtrics (basic)

Job description

The National University of Singapore's Hostel Admission Services within the Office of Student Affairs is hiring an Administrative Coordinator. The role focuses on responding to students' hostel-related enquiries and supporting housing assessments.

You will handle frontline duties, draft email correspondences, and assist with housing allocation processes. You will also maintain records, file reports, and track referrals to ensure smooth operations.